Bpo Voice and Accent Trainer

4 hours ago

Delhi Delhi, India SummitNext Technologies Sdn Bhd Full time

**Key Responsibilities**
- Evaluate the spoken English of potential employees to assess their ability to communicate with clients in the US or UK markets.
- Conduct voice recordings, mock calls, and role-plays to gauge clarity, pronunciation, grammar, and fluency.
- Provide detailed feedback on areas for improvement, focusing on accent, enunciation, intonation, and overall communication style.
- Conduct interactive training sessions on pronunciation, neutralizing accents, pacing, and clarity of speech.
- Help trainees develop a customer-friendly communication style and the ability to handle client interactions in a professional manner.
- Track the progress of trainees and provide one-on-one coaching where necessary to meet industry standards.
- Develop and maintain training materials, manuals, and evaluation tools that reflect the requirements of American and UK customer service markets.
- Prepare reports on the success of training programs and individual progress.
- Work closely with management to ensure that trainees meet the necessary communication skill standards to serve international clients.

**Qualifications**
- Proven experience as a Voice and Accent Trainer, preferably in the BPO sector.
- Expertise in both American and British accents.
- Strong understanding of cultural and linguistic differences between the US, UK, and other nationalities
- Ability to create and implement effective training programs.
- Excellent communication, presentation, and interpersonal skills.
- Familiarity with tools for voice and language assessments.
- Bachelors degree in communication, English, or a related field.

**Preferred Skills**
- Prior experience training non-native English speakers.
- Knowledge of English proficiency levels and accent neutralization techniques.
- Familiarity with the customer service industry, particularly for US and UK markets.

**Benefits**
- Competitive salary
- Professional development opportunities
- Opportunity to work in a dynamic, growing industry

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