Network Operations Associate Ll

7 days ago


Chennai, India UST Full time

Role Proficiency: Independently Troubleshoot analyse & implement solutions to improve network quality Outcomes: - Continuously support for Network domain in 24/7 operation - Validate Integrate and implement the new site as per the Client requirement - Troubleshoot hardware alarms in the network and perform action plans to solve issues - Collect data from field engineers and optimize the site to meet the KPI - Identify the daily worst cells perform RCA and implement required changes in the network. - Train & mentor L1 team on solving network issues - Create and update knowledge repository on recurring issues for S1 - Provide KT’s cross functional training for S1 - Second level of network Integration validation and testing. Measures of Outcomes: - Adherence to ticket closure within SLA (P1/P2/P3) - Adherence to site integration with zero alarms (No. of sites integrated vs alarms triggered) - Adherence to radio KPI’s (accessibility > 99% retainability 99%) Outputs Expected: Planning: - Performing KPI Analysis Parameter Audit Capacity analysis and implement changes required - Layer3 analysis of Drive test logs frequent customer interaction Integration: - Troubleshooting and integrating new Network Elements (e NodeB new sector addition and RRU swap) Fault Management Services: - Trouble shooting P1 tickets - Interact with other stake holders (AM / CM / NI / Field Engineers) and provide solutions Configuration Management: - Perform advanced level Integration and Fault Management Activities Performance Monitoring: - Create new templates for reporting (KPI/ Performance / acceptance / BI reports) Skill Examples: - Ability to tune the key parameters to improve service quality. - Ability to troubleshoot and solve L2 tickets - Ability to visualize interact and provide solutions to field engineers. - Ability to present outputs and plans as per client requirement Knowledge Examples: Knowledge Examples - Drive Test Log Analysis using post processing tools (Azengos Actix Analyzer Genex assistant). - Site integration using Plan Editor and Darwin tool. - Parameter optimization to improve KPI - Intermediate knowledge in Microsoft office package (PPT Excel) - Certified in ITIL basic CCNP CCIE Vcloud and NRS Additional Comments:



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