Technician - Network Operations

1 day ago

Chennai, India Intelsat Full time

This position will be responsible for the proactive monitoring of Intelsat’s global Data network incident ticket creation 1st level troubleshooting and service restoral on Intelsat’s Optical and IP/MPLS networks in a 24X7 Network Operations Center. This individual will also be responsible for providing an exceptional customer experience by providing professional communications to our customers (internal & external) throughout the Incident life cycle.

**Are you up to the challenge?**
- Network monitoring
- Major responsibility for this role is using NOI/Netcool to react to Network alarms for service interruptions proactively identify issues that can be resolved before outages occur with focus on Network availability/reliability
- Incident ticket creation
- Utilize ServiceNow to create incidents on operational network and customer service issues to ensure accurate documentation is maintained and all follow-up actions are completed to assist in improved network reliability availability and overall service performance
- Incident communications
- Incident resolution
- Position requires solid technical abilities and networking skills to be able to troubleshoot Network routers switches optical devices modems and various other devices. Extensive troubleshooting required at Physical Datalink and Network Layer
- Teamwork
- Positions requires the ability to professional interact with your peers other functional groups within the NOC Intelsat POP/Teleport Management various support organizations as well as other departments customers equipment vendors and off-net circuit providers (Leased Network)

**You should definitely have**:

- A minimum of 3 years practical experience and strong working knowledge as a Network Service/Telecommunications provider role directly interfacing with customers and working incidents to resolution preferably in an operations environment
- Thorough understanding of troubleshooting techniques particularly at Layers 1-3 of OSI model
- Experience using Networking monitoring/ Inventory tools (IBM - NOI, Juniper Northstar, NetCracker, ServiceNow and Remedy)
- General understanding of satellite communication ground station equipment including modems converters HPA LNA IFL and antenna systems is highly desirable
- Knowledge and practical experience with Cisco IOS(-XR), Juniper (JunOS) & ECI Optical Transport Devices
- Strong work ethic desire to exceed self-starter team oriented
- Ability to multi-task in an environment that may become stressful at times
- Ability to support network change activities

**It would be nice if you had**:

- Cisco Certified Network Associate (CCNA) or equivalent experience
- Juniper Networks Certification (JNCIA) or equivalent experience
- Experience working with Off-Net Circuit providers Optical/Transport skills are a plus
- Fundamental understanding of Pop/Teleport Patch-panels cross-connects different delivery methods (Fiber copper)
- Understanding of ITIL 4 Framework
- Experience in a Broadcast/Satellite environment

**Other Job Info**:

- These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities duties and skills required of employees assigned to this job.

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