Network Operations Associate L

1 week ago

Chennai, India UST Global Full time

Role Proficiency:
Perform first level of monitoring analysis implement solutions to improve network quality under supervision

Outcomes:

- Acts under continuous support in Network domain for 24/7 operation
- Monitor and perform first level analysis
- To detect diagnose create ticket and resolve network operation issues.
- Proactively identify issues there by reducing network downtime.
- Support the Management team by providing KPI Performance trend reports as per requirement.
- Network planning and KPI analysis.
- Basic network Integration validation and testing.

Measures of Outcomes:

- SLA adherence on P1 P2 & P3 as per service providers.
- Adhere KPI threshold (less than
- 5% call drops)

Outputs Expected:
Planning:

- Ensuring that the new telecommunications network planning meets the needs of the subscriber and operator.

Integration:

- Integrating new Network Elements (eNodeB new sector addition and RRU swap)

Alarm Monitoring:

- Monitoring alarms on the network elements and co-ordinate with the field team to resolve the issue within SLA

Fault Management Services:

- Detecting isolating and correcting faults in the network

Configuration Management:

- Collecting different information about hardware devices software and other elements of the network in order to support administration and troubleshooting

Performance Monitoring:

- Creating reports using NetAct tool

Skill Examples:

- Ability to administer routers switches gateways and oversee telecom infrastructure
- Ability to perform and execute drive test in the customer or target environment
- Ability to analyse logs (traces drive test UElogs) / network
- Ability to effectively communicate and interact with Client

Knowledge Examples:
Knowledge Examples
- Knowledge on network architecture.
- Operating Systems and software platforms
- Knowledge of network protocols.

Additional Comments:
Scope of Work : - Alarm management of Core network (2G/3G/4G). - Trouble ticket handling within SLA/OLA - Customer Issue handling - MOP preparation for the activities and new learnings - Emergency Handling and chronology preparation - Interfacing with other Technical Teams - Coordinating with onshore/Engineering team if support required - Hand over and activity sheet preparation - Understanding E2E customer requirement and works towards achieving 100% output with good quality - Guiding team members to execute complex & critical configuration changes. - Undertaking technical and On-Job training for fellow team members as per requirement. - Tracking of issues related to tools and timely escalation as per pre-defined matrix

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