L&D LMS Workday- Analyst

1 week ago

Chennai, Tamil Nadu, India Quesscorp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JD-

10 LPA

Role of
L&D Workday- Analyst

EXPECTED END RESULTS MAJOR ACTIVITIES

LMS administration
• Syncing available Learning & Development calendar with LMS platform to ensure employees have access to full information on sessions and managing back-end operations for collection of relevant documents to update of sessions and information to participants.


• Accurately fulfil Engage ticket requirements in line with existing L&D governance guidelines and defined processes


• Proactively administer and manage a range of adhoc CSOD maintenance & projects as required, NB the LMS system will transition to Workday LMS in November


• Monitor and maintain high quality data accuracy with CSOD & Workday LMS


• Proactively identify and recommend process improvements to support data quality and customer experience

Customer management
• Understand the requirements with stakeholders for any update or changes to the ticket required.


• Maintain regular connects with stakeholders to ensure that all the requests are addressed accurately in a timely manner.


• Ensure that a scheduled connect is in place with the reporting team to gather requirements and expectations from Manager and support until closure.


• Establish an effective working relationship with support groups (COEs & L&D Business Partners) and Team for collaborative service delivery.

Reporting and Metrics Management
• Prepare reports and associated tracking metrics in line with L&D process & governance


• Preparation of Ad Hoc L&D scorecard reports on training KPIs to share with relevant stakeholders.


• Identify and recommend process improvements to reporting and tracking activity

Quality
• Identify and recommend improvements /developments in systems and procedures to raise standards of delivery and results in cost and time savings, productivity improvement, elimination of Non value added processes and increased customer satisfaction.


• Ensure all the requests are routed only via the defined communication channel thereby maximize the tool Utilization.


• SLA - Volumes/Requests are to be processed within the defined SLA based on the criticality of the request (100% compliant) Requestors are to be notified on the progress of the request until closure.


• Customer satisfaction score and Net promoter score to be consistently maintained per the defined targets.

DIMENSIONS


• Ensure the process is meeting or exceeding all contractual SLA's.


• Develop a very good working relationship with key stakeholders in the customer organization.


• Handle internal and external escalations.


• The capability to plan and schedule work in line with changing priorities.


• Provide operational day to day support.


• Develop understanding of the end to end processes and apply these in a consistent manner.


• Strong administrative and organisation skills.


• Proficiency in the use of MS Office – Excel, Word and Outlook, HRMS tools like Workday, Workday LMS & Cornerstone and any ticketing tool.


• Ability to work with high volume workload and tight deadlines.


• Customer focused with a 'can do' attitude.


• Good Communication skills.


• A strong sense of attention to detail and analytics with a focus on service delivery.

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