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Hotel Guest Communications and Bookings Staff

3 weeks ago

Goa, India evaddo Full time

**About evaddo**

Evaddo is a hospitality company dedicated to optimizing backend operations for enhanced guest experiences and increased revenue. Our comprehensive services include communications management, bookings, accounting, reviews, and marketing. We tailor solutions to streamline operations, allowing properties to focus on front-end excellence.

**Job Role**

Communications Staff

**Job Location**

Remote

**Job Requirements**

As a key liaison between our hotel clients and guests, you will play a crucial role in ensuring excellent customer service and managing communication channels.

**Responsibilities**
- Provide outstanding customer service and support to both clients and hotel guests
- Serve as a link between hotel and guest needs
- Collaborate effectively within a team environment to communicate booking requirements, guest needs and inquiries to various internal and external stakeholders
- Communicate clearly and professionally with clients and guests
- Demonstrate a good understanding of OTAs (Online Travel Agencies)
- Showcase tech-savviness and adaptability to various platforms
- Respond to reviews and serve as a feedback channel for properties
- Manage processes to collect prepayments and pending check-ins
- Make new bookings and amendments onto Channel Manager eZee

**Qualifications and Skills**
- Strong multitasking abilities and attention to detail
- Excellent written and verbal communication skills for stakeholder management
- Highly structured working style and ability to multitask
- Proficiency in using communication tools and software
- Good knowledge and understanding of social media platforms and CRM tools
- Prior experience (at least 1 year) in customer service or the hospitality industry
- Comfortable and confident in a client-facing role to manage both client hotels and hotel guests
- Proficient with Excel
- Ability to thrive in a fast-paced environment
- Bachelors degree in Communications, Marketing, or Travel/ Tourism is an added advantage
- Must be proficient in English (compulsory) and Hindi (not mandatory but a plus)

**Salary Expectations**

Starting at 15k - 20k per month.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Work from home

Schedule:

- Day shift
- Weekend availability

**Education**:

- Bachelor's (required)

**Experience**:

- Customer relationship management: 2 years (required)
- total work: 2 years (required)