Gtsm Application Support

**Date live**:
07/01/2025
**Business Area**:
Group Technology Service Management
**Area of Expertise**:
Technology
**Contract**:
Permanent
**Reference Code**:
JR-0000030246
Be a part of a place where challenges are measured in billions, qubits and nanoseconds. Build your career in an environment where we’re advancing machine learning, leveraging blockchains, and harnessing FinTech. Working in Barclays technology, you’ll reimagine possibilities: learning and innovating to solve the challenges ahead, delivering for millions of customers.
We are shaping the future of financial technology.
Why not join us and make it happen here?
Join us as a GTSM Application Support - RFT - Mkts Fin & Grp Treasury at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.
To be successful as a GTSM Application Support - RFT - Mkts Fin & Grp Treasury you should have experience with:
Focus on CSI (Continuous service improvement), Drive prioritizations with in-depth RCA of problems, including solution and recommendation to solve business issues.
Change Management - Implementation of change, release, and approvals.
Work in Shift as per schedule.
Monitor service provisioning SLAs and various KPIs, Review and recertify SLAs and OLAs periodically.
Maintain knowledge base of known defects and issues, processes, and procedures.
Knowledge of Risk, Finance and Treasury functions.
**Some other highly valued skills may include**:
Technical troubleshooting skills on Unix.
Power shell scripting.
Hands on experience in autosys.
Hadoop awareness about Impala, YARN.
Expert in SQL queries and good understanding of other RDBMS DB's-ORACLE.
Hands on experience on AWS EC2, handling S3 buckets.
Python will be an added advantage.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in Pune.
Purpose of the role
To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Accountabilities
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Analyst Expectations
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing ris