Tem Support

Job Title: TEM Support

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager.

Introduction:
The RTB Application Support specialist will be key game changer across GTSM - Markets Post Trade Run the Bank with the following responsibilities:

- End to end proactive support of a portfolio of IT services to fulfil business demand and SLAs; ensure progress on delivery of service management and improvement activities, which delivers additional value or efficiencies to IT services.
- Participate in enhancing relationships with client stakeholders and service suppliers that define and demonstrate value in how a portfolio of IT services are being managed.

Ensure all IT Services operate to our internal Service Level Management Standards.

What will you be doing?
- Collaborate with other technology components, BTB/Component teams etc. to complete RTB training
- Review and automate operationally expensive tasks (frequent batch failures, reporting requirements, etc,)
- Responsibility to own, maintain and track operational guides for support, knowledgebase, runbooks, rainy day procedures, SLA/OLA documentation, upstream and downstream contacts
- Engage with BTB managers on upcoming releases and maintain a 30/60/90 day view tracker
- Owning and driving governance around both the incident management and problem process, including actions from major problem reviews/high severity incidents, attending Service Review
- Calls with global RTB manager and giving value add to both the process and the outcome
- Complex issue triage, investigation and coordination to closure including leading triage on major incident calls
- Collate data for Proactive Service Improvement Initiatives including trending of incidents, root cause and other MI reports
- Creation, reviewing of Implementation Plans & Release Documentation
- Accountable for preparing & executing BCM, DR, and the group resiliency tests
- On call support, weekend working and ad-hoc overtime as appropriate

What We’re Looking For
- BE/BTECH - with minimum 5 years of experience in supporting banking or related domain and should have hands on experience working with ITRS, Service now
- Working knowledge of following tools - ITRS, Autosys, Kibana and AppD, AWS, Service now
- UNIX, Oracle PL/SQL, MONGODB,

Skills that will help you in the role:

- Banking domain - Post trade
- ITIL certified
- Devops

Where will you be working?

Pune

Be More at Barclays

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to del