Product Control Gtsm

**Job Title**: Product Control GTSM - P&L APAC support
**Location**: Pune

**About Barclays**
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

**Risk and Control Objective**
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

**Working Flexibly**

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.

**Hybrid Working**

**BUK & BX - All locations**

Please discuss the detail of the working pattern options for the role with the hiring manager.

**Introduction**:
As a PC MOTIF/P&L RTB L2 SME responsible for managing the service quality provided to the Finance business stake holders and takes E2E responsibility of service operations & service recovery management activities during major incident impacting F2B. The E2E support includes ensuring Application management, Service Recovery, Vendor management, KPI monitoring and reporting, service availability and the platform stability

**What will you be doing?**

Production stability: - Accountable for Production stability, Service availability and Governance.
Tech Delivery: - Responsible for the definition and execution of service improvement plans including RTB projects
Service Reporting/Reviews and Application Management: - Engagement with Global RFT RTB leadership to review KPIs and SLAs.
Service Escalation: -Lead Incident and Problem Management through to resolution. Operational escalation point for Incident, Problem, Change, Release and Configuration Management.
Ensures and promotes ITIL best practices for Incident, Problem, Change, Release management.
Tech Debt and automation focus.

**What we’re looking for**:

- Experience ranging from 4-8 years with primarily Run The Bank roles in financial institutions, consulting or technology companies or Programme management roles in other industries
- 1-2 years of Strong vendor management skills, able to drive vendor deliverables as per standard SLAs & KPI, should be able to provide professional feedback on vendor services to IT stakeholders.
- Hands-on/technical experience with high proficiency in Service Recovery
- 1-2 years of Windows experience
- 3-4 years of Unix/Linux, database technologies (Oracle & MS-SQL) primarily in Investment Banking domain. (Exposure to PnL/IVC business area will be preferred)
- Knowledge of Investment Bank and IB PnL functional knowledge
- Experience with ITIL concepts and best practices. Experience of using configuration management tools and reporting.
- Excellent communication (verbal and written) and interpersonal skills suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with ‘technical’ or ‘non-technical’ users/ customers
- Strong analytical approach to problem solving
- Self-motivated, proactive

**Skills that will help you in the role**:

- 4+ years’ experience in production support.
- High energy, hands-on and results & goal-oriented
- Well organized with excellent time management, able to work in a pressurized environment
- Excellent knowledge of accounting principal and practices in Financial institution
- Driving attitude and Engineering mindset
- Knowledge on cloud and DevOps principles are desired.
- Automation experience

**Where will you be working?**
Pune

**Be More at Barclays**
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

**Purpose, Values and Mindset**

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
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