Global Security Operations Center

**Job Description - GSOC Operator / Analyst**:
**Employer**: G4S Secure Solutions India Pvt. Ltd.

**Client**: Leading Global MNC (Confidential)

**Location**: South Zone (Hyderabad & other major cities as required)

**Employment Type**: Full-Time, Permanent

**Reporting To**: GSOC Supervisor / GSOC Manager

**Payroll**: G4S Secure Solutions India Pvt. Ltd.

**Role Overview**:
As a **GSOC Operator / Analyst**, you will be at the heart of our Global Security Operations Centre (GSOC), monitoring threats, responding to incidents, and ensuring business continuity for a global client. This role demands vigilance, quick decision-making, technical competence, and the ability to remain calm under pressure.

**Key Responsibilities**:
**1. Threat Monitoring & Surveillance**
- Monitor security systems (CCTV, access control, alarms, incident management tools).
- Use platforms such as Genetec, ServiceNow, Ontic, and Everbridge for integrated threat monitoring.
- Identify and escalate potential risks, anomalies, or suspicious activity.

**2. Incident Response & Escalation**
- Escalate issues to relevant stakeholders and dispatch ground teams when required.
- Maintain accurate incident logs and support investigations.

**3. Emergency Operations**
- Assist in fire, evacuation, lockdown, or medical emergency protocols.
- Coordinate with emergency services and ensure timely response.

**4. Technology Oversight**
- Perform daily system health checks (CCTV, badge readers, alarms, FACP panels).
- Report and follow up on equipment faults with technical teams.

**5. Intelligence & Reporting**
- Track regional and global threats; share intelligence updates with stakeholders.
- Generate reports on incidents, trends, and SLA compliance.
- Provide video retrievals, badge audits, and analytical support for investigations.

**6. Communication & Coordination**
- Handle emergency and non-emergency calls professionally.
- Liaise with global security teams, C-suite executives, and law enforcement as required.

**Education**
- Graduate in Security Management, Information Technology, Criminology, or a related field.
- Certifications such as CPP, PSP, APP (ASIS) are advantageous.

**Experience**
- Minimum 1 year in GSOC/Command Centre operations.
- 2+ years in monitoring-based operations or customer service.
- Prior work with multinational clients preferred.

**Technical Skills**
- Hands-on experience with:

- Security platforms: ServiceNow, Genetec, Everbridge, Ontic, MS Office/365.
- Security equipment: CCTV, access control, alarms, FACP panels.
- Ability to analyze data and prepare incident/intelligence reports.

**Language Skills**
- ** Fluent spoken and written English (mandatory, non-negotiable).**
- Knowledge of Hindi desirable.
- Local language (mother tongue of location) mandatory.

**Behavioral Competencies**
- Strong situational awareness and multitasking.
- Calm decision-making under stress.
- Ethical, professional, and disciplined.
- Team-oriented with high emotional intelligence.

**Work Environment**:

- ** Shift Pattern**: Rotational (24/7, including weekends and holidays).
- **
Team Setup**: Each shift staffed with 2-3 GSOC Operators and one Supervisor.
- **
Transport**: Company-provided pickup/drop during night shifts.

**Compensation & Benefits**:

- ** Salary**: Negotiable (depending on the performance during the interview).
- **
Benefits**: Provident Fund, Gratuity, Medical Insurance (employee + dependents), Leave encashment, Performance-linked bonuses, Transport (as per shift).

**Career Progression**:
GSOC Operator GSOC Analyst GSOC Supervisor GSOC Manager

**Application Process**:
Submit your CV with the following details: Date of Birth, Height, Weight. Also send your latest last 3 months’ salary slips (if available)

**Contact Person**: Abhay Mulik

WhatsApp: +91 9113627282

Mobile: +91 9972877452