(01/10/2025) Gsoc Operator

GSOC Operator - Physical Security CRE Assistant ABOUT FLUTTER ENTERTAINMENT Flutter Entertainment is a global leader in sports betting gaming and entertainment with annual revenues of 11 7 Bn and a customer base of over 12 million players in 2023 driven by a portfolio of iconic brands including Paddy Power Betfair FanDuel PokerStars Junglee Games and Sportsbet Listed on both the New York Stock Exchange NYSE and the London Stock Exchange LSE Flutter was recently included in TIME s 100 Most Influential Companies of 2024 in the Pioneers section Our ambition is to transform global gaming and betting to deliver long-term growth and a positive sustainable future for our sector Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities We will support you every step of the way to help you grow Just like our brands we ensure our people have everything they need to succeed FLUTTER ENTERTAINMENT INDIA Our Hyderabad office located in one of India s premier technology parks is the Global Capability Center for Flutter Entertainment A center of expertise and innovation this hub is now home to over 780 employees working across Customer Service Operations Data and Technology Finance Operations HR Operations Procurement Operations and other key enabling functions We are committed to crafting impactful solutions for all our brands and divisions to power Flutter s incredible growth and global impact With the scale of a leader and the mindset of a challenger we re dedicated to creating a brighter future for our customers colleagues and communities OVERVIEW OF THE ROLE We are looking for a GSOC Operator - Physical Security to join our Global Security Operations Centre GSOC team in Hyderabad You will be directly accountable for the effective and efficient running of the Global Security Operations Centre GSOC The role encompasses analysing monitoring and responding to alerts raised by various systems that impact the safety and security of Flutter Entertainment assets operations employees as part of an ongoing security monitoring service 24 7 monitoring of significant global events via a selection of closed and open-source information feeds and respond to physical security events affecting or threatening Flutter Entertainments physical infrastructure employees operations and assets globally This role follows a hybrid approach to working allowing you to combine working from home with working in our modern offices These discussions are between you and your manager to find the best pattern for you both We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned KEY RESPONSIBILITES Day-to-day operations of the Global Security Operations Centre Serve as the hub for monitoring analysing and interpretation of risks and threats that may affect Flutter Entertainment Responding to and investigating alerts raised on various security systems Support in the completion of International travel threat analysis for Flutter Entertainment employees travelling abroad Early detection of potential issues and assist in identifying new technologies and upgrades for existing systems Ensure procedures and protocols are followed that enable the timely and effective response to incidents Management of incidents alarms notifications calls and other activities related to the GSOC and its role as a central monitoring station Answer routine and emergency calls by employees globally TO EXCEL IN THIS ROLE YOU WILL NEED TO HAVE Have a minimum of two 2 years experience working in a Security Operations Centre Security Communications Centre Security Alarm monitoring centre or other closely related operation Have a proven record of accomplishment in customer service Possess excellent verbal and written English communication skills Can prioritise workload based on urgency and communicate to a range of audiences including to executive management Have demonstrated ability to ensure compliance monitoring of assets and making rapid notifications via mass communication tools Be able to work independently and be confident in decision-making within Flutter Entertainments defined processes and during sudden unanticipated or unprecedented events or crises Demonstrate and deploy a sound understanding and application of technology and use a variety of technical platforms and systems in a conjoined way to deliver quick and accurate results Computer proficiency with Microsoft Office suite of products Develop concise fact-based incident reports for distribution to various stakeholders Dispatch physical security ERT facilities police fire and EMS personnel as required via telephone and or radio Strong decision-making ability during both crisis and non-crisis situations Able to work with highly confidential information As the Ideal Candidate you will have Non-English language skills are desirable but not essential for the role Graduate in any discipline Ability to work in a flexible scheduling environment rotating shifts nights weekends and holidays Familiarity with social media platforms social media intelligence and open-source intelligence tools and techniques would be highly beneficial Confident and articulate presenter able to concisely deliver key messages BENEFITS WE OFFER Access to Learnerbly Udemy and a Self-Development Fund for upskilling Career growth through Internal Mobility Programs Comprehensive Health Insurance for you and dependents Well-Being Fund and 24 7 Assistance Program for holistic wellness Hybrid Model 2 office days week with flexible leave policies including maternity paternity and sabbaticals Free Meals Cab Allowance and a Home Office Setup Allowance Employer PF Contribution gratuity Personal Accident Life Insurance Sharesave Plan to purchase discounted company shares Volunteering Leave and Team Events to build connections Recognition through the Kudos Platform and Referral Rewards WHY CHOOSE US Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings Our message to colleagues and stakeholders is clear everyone is welcome and every voice matters We have ambitious growth plans and goals for the future Here s an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India