Customer Support Intern

6 days ago

Bengaluru Karnataka, India Bookee Full time

**Our mission**

Fitness and wellness businesses make this world a healthier and happier place. Between yoga studios, gyms, boot camps, and boutique studios, there is something for everyone. But today, the technology which powers them — is broken. The existing suite of software is clunky, difficult to use, faces regular outages, and offers poor support.

**We’re changing that.**

Bookee is the most complete software for fitness & wellness businesses. We bring together scheduling, memberships, payments, marketing, payroll — everything on one platform and automate it. Our goal is to replace ten different tools they use today with one almighty.

So that they can focus on what they love — **making people healthy and happy**.

**About The Role**:
The Customer Support intern will be responsible for resolving client queries through various channels of communication. The role requires a high level of problem-solving skills and excellent communication skills to ensure customer satisfaction.

**Responsibilities**:

- Document and track all customer interactions and resolutions in a customer relationship management system
- Collaborate with other departments to resolve complex issues that require cross-functional expertise
- Continuously learn and stay up-to-date on product knowledge and industry trends to provide the best customer service possible
- Provide training and support to clients on product features and functionalities as needed
- Examine support tickets and look for common questions that documentation could help answer, and then develop that documentation
- Identify bugs and feature requests, and escalate them to our product and development teams

**Requirements**:

- 0-6 months of internship experience in a customer support role, preferably in the SaaS industry
- Excellent communication and interpersonal skills
- Strong problem-solving skills with the ability to think critically and creatively to find solutions
- Knowledge of customer relationship management software and basic technical troubleshooting skills
- Ability to multitask and prioritise tasks effectively
- Positive attitude and willingness to work in a team environment
- Availability to work flexible hours, including weekends and holidays if required

**Our history and background**

Our leadership team has worked at elite organizations and startups like JP Morgan, Shiprocket, and MagicPin; and is passionate about making physical and mental health more accessible.

We have raised over $3.2 million in venture capital from Antler; founder of FusionCharts (Pallav Nadhani); and leaders from companies like Meta, Gitlab, Freshworks & CleverTap.

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