Telecaller and Chat Support Executive

7 days ago

Durgapur, India BizTech Solutions Full time

**Job Title: Telecaller & Chat Support Executive (Female)**

**Location**: Durgapur, West Bengal
**Employment Type**: Full-Time
**Salary**: ₹7,000-₹10,000/month

**Job Summary**

Seeking a versatile and customer-centric **Telecaller & Chat Support Executive** who can handle both voice and written digital communications. This dual-role involves outreach to prospective clients via calls and engaging customers via chat platforms—aiming to generate leads, resolve queries, and deliver exceptional service across channels.

**Key Responsibilities**

**Telecalling (Voice)**:

- Conduct outbound calls to prospects to introduce products/services and generate leads or sales.
- Handle inbound calls to assist customers with queries, support issues, or feedback.
- Use scripts effectively while adapting tone to the conversation.

**Chat Support (Written)**:

- Respond promptly to customer queries via live-chat, providing clear, helpful, and empathetic solutions.
- Maintain written professionalism: correct grammar, tone, and friendly style.

**Qualifications**
- Minimum: High School Diploma (Bachelor’s degree preferred)
- Prior experience (1 year) in telecalling, chat support, BPO, or customer service preferred.
- Excellent verbal communication in English and at least one regional language.
- Outstanding written communication skills—grammar, tone, clarity.
- Comfortable handling multiple concurrent chats (2-5) and multitasking voice interactions.
- Basic computer literacy:MS Office, chat tools

**Preferred Skills**
- Adaptable communication style—switching between formal and conversational tone as needed.
- Active listening and quick reading comprehension—both vital for phone and chat scenarios
- Empathy and patience in handling varied customer emotions and sentiments in text.

Pay: ₹7,000.00 - ₹10,000.00 per month

Work Location: In person

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