15h Left: Customer Support Executive
3 weeks ago
Company Overview Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with Pinnaclites Position Name: Customer Support Executive (Software Product) Years of Experience: 3-4 years Location- Durgapur Qualification- Any Degree No. of open Position- 2 Position Summary: - Providing prompt, knowledgeable, and effective assistance for a cloud-based software platform. - Resolve customer queries related to account setup, product functionality, integrations, and performance, while delivering a seamless support experience via email, chat, or phone. Technically proficient, customer-focused, and capable of translating complex concepts into simple, user-friendly solutions. Primary Skills: Expected Years of Exp Ability to explain Software product concepts and workflow. 3-4 yrs Logical thinking and root cause analysis. 3-4 yrs Ability to work through complex customer inquiries. 3-4 yrs Familiar in SaaS and web platforms. 3-4 yrs Managing multiple tickets or chats efficiently. 3-4 yrs Prioritize and manage the queries / issues. 3-4 yrs Develop strategies to retain clients and reduce churn. 3-4 yrs Monitor customer satisfaction through surveys or feedback and take action to address issues. 3-4 yrs Secondary Skills: Expected Years of Exp Understanding of CRM/helpdesk tools. 3-4 yrs Clear, concise verbal and written communication. 3-4 yrs Working closely with product teams. 3-4 yrs Job Responsibilities: - Respond to customer inquiries via email, chat, phone, or ticketing systems. - Documentation and writing skills. - Diagnose and troubleshoot software issues, bugs, or user errors. - Identifying the current and future business process. - To do gap analysis. - Escalate complex issues to the product development team. - Provide onboarding support for new users. - Create and maintain user guides, FAQs, and help documentation. - Conduct product walkthroughs, webinars, or live training sessions. Interested candidates, kindly share your resume at sunitas@pinnacleinfotech.com
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Customer Support Executive
7 days ago
Durgapur, India M.S enterprises Full timeWe are hiring urgent requirement for Customer Support Executive at Durgapur, Salary - 10000 to 15000 p/m ,Company **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Durgapur, West Bengal: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's...
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Customer Support Executive
3 weeks ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
3 weeks ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
3 weeks ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
3 weeks ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
3 weeks ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
3 weeks ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
3 weeks ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
-
Customer Support Executive
3 weeks ago
Durgapur, India Pinnacle Infotech Full timeCompany Overview Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
-
Customer Support Executive
3 weeks ago
Durgapur, India Pinnacle Infotech Full timeCompany Overview Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
