Customer Support Executive
2 days ago
Company OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with PinnaclitesPosition Name : Customer Support Executive (Software Product)Years of Experience : 3-4 yearsLocation - DurgapurQualification - Any DegreeNo. of open Position - 2Position Summary :Providing prompt, knowledgeable, and effective assistance for a cloud-based software platform.Resolve customer queries related to account setup, product functionality, integrations, and performance, while delivering a seamless support experience via email, chat, or phone.Technically proficient, customer-focused, and capable of translating complex concepts into simple, user-friendly solutions.Primary Skills:Expected Years of ExpAbility to explain Software product concepts and workflow.3-4 yrsLogical thinking and root cause analysis.3-4 yrsAbility to work through complex customer inquiries.3-4 yrsFamiliar in SaaS and web platforms.3-4 yrsManaging multiple tickets or chats efficiently.3-4 yrsPrioritize and manage the queries / issues.3-4 yrsDevelop strategies to retain clients and reduce churn.3-4 yrsMonitor customer satisfaction through surveys or feedback and take action to address issues.3-4 yrsSecondary Skills:Expected Years of ExpUnderstanding of CRM/helpdesk tools.3-4 yrsClear, concise verbal and written communication.3-4 yrsWorking closely with product teams.3-4 yrsJob Responsibilities :Respond to customer inquiries via email, chat, phone, or ticketing systems.Documentation and writing skills.Diagnose and troubleshoot software issues, bugs, or user errors.Identifying the current and future business process.To do gap analysis.Escalate complex issues to the product development team.Provide onboarding support for new users.Create and maintain user guides, FAQs, and help documentation.Conduct product walkthroughs, webinars, or live training sessions.Interested candidates, kindly share your resume at
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Customer Support Executive
12 hours ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
1 day ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
19 hours ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
1 day ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
1 day ago
Durgapur, India Pinnacle Infotech Full timeCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
1 day ago
Durgapur, India Pinnacle Infotech Full timeCompany Overview Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
15 hours ago
Durgapur, India Pinnacle Infotech Full timeCompany Overview Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Support Executive
2 days ago
Durgapur, West Bengal, India Pinnacle Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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15h Left: Customer Support Executive
3 days ago
Durgapur, India Pinnacle Infotech Full timeCompany Overview Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive...
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Customer Care Executive
4 days ago
Durgapur, India Zambetek Solution Private Limited Full time**Customer Support (Voice Process - Bengali Language)** role: **Job Title**: Customer Support Executive - Bengali Voice Process **Job Type**: Full-Time **Location**:Benachity, Durgapur** **Working Days**: 6 Days a Week (1 Rotational Week Off) **Education Required**: Minimum 10th Pass **Zambetek Solution Private Limited** looking for enthusiastic and...
