Holiday Operations Executive

4 days ago

Calicut Kerala, India GOKITE TRAVELS AND TOURS Full time

**Key Responsibilities**
- Act as the central point of contact between the Head Office and all branches for holiday operations.
- Coordinate with vendors including hotels, transport providers, DMCs, and activity partners to confirm bookings and secure best rates.
- Handle operational requirements for both standard and customized holiday packages.
- Assist branches by researching and recommending the best travel options — including buses, trains, flights, and visas — especially for complex or tailor-made requests.
- Understand the working policies of various countries (e.g., visa rules, travel restrictions, documentation requirements) and advise branches accordingly.
- Source reliable vendors for new or lesser-known destinations through thorough market research and travel industry platforms.
- Ensure timely communication of booking confirmations, travel documents, and other essential details to the respective branches.
- Troubleshoot and resolve issues related to delays, vendor responses, or booking discrepancies.
- Maintain accurate records of vendor communications, bookings, itineraries, and service costs.
- Stay updated on travel trends, government regulations, and operational changes across key travel destinations.

**Skills & Requirements**
- 1-3 years of experience in holiday operations, tour handling, or backend travel coordination.
- Sound knowledge of domestic and international travel procedures, vendor management, and routing options.
- Strong research skills — ability to efficiently use travel portals, booking engines, and transport websites.
- Effective communication and coordination skills to interact with branch teams and external vendors.
- Familiarity with handling travel documentation and itinerary planning.
- Ability to work independently, manage multiple requests, and deliver timely support.
- Proficient in MS Office; knowledge of travel systems.

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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