Holiday Executive Operations
4 days ago
**Key Responsibilities**:
- Handle the complete booking process for domestic and international holiday packages, including flights, hotels, transfers, sightseeing, and insurance.
- Coordinate with internal teams and external vendors (hotels, transport providers, tour guides, DMCs) to ensure timely and accurate service delivery.
- Assist customers with itinerary planning, customization, and documentation requirements (visas, insurance, etc.).
- Monitor bookings and ensure timely confirmations, payments, and voucher issuance.
- Manage customer queries and handle escalations before, during, and after the trip.
- Maintain accurate records of bookings, invoices, customer details, and feedback.
- Optimize operational processes to enhance customer satisfaction and cost-efficiency.
- Stay updated on destination trends, seasonal offers, and travel advisories.
- Support the sales team with product knowledge and operational feasibility of holiday packages.
**Qualifications & Experience**:
- Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field.
- 1-5 years of experience in travel operations, preferably in holiday package handling.
- Familiarity with B2C/B2B holiday packages, DMC coordination, and online booking tools (Amadeus, Galileo, etc.) is an advantage.
- Strong knowledge of domestic and international destinations.
**Job Types**: Full-time, Permanent
**Benefits**:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
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