Holiday Expert

5 days ago

Kochi Kerala, India Santa Monica Tours & Travels Full time

**Job Title**: Holiday Expert - Customized Tours / FIT
**Location**: Cochin, Trivandrum & Palakkad
**Experience**: Minimum 1 years in a similar role

**Job Summary**:
**Key Responsibilities**:

- Design and curate customized domestic and international holiday packages based on client preferences and budgets.
- Handle end-to-end tour planning, including itinerary creation, costing, hotel selection, and activity coordination.
- Communicate with clients to understand their travel needs and provide suitable travel options.
- Coordinate with suppliers, hotels, and local partners for smooth tour operations.
- Prepare quotations, respond to inquiries promptly, and follow up for closures.
- Ensure all bookings are accurate and confirmed within deadlines.
- Maintain strong product knowledge and stay updated on destinations, hotels, and travel trends.
- Provide exceptional customer service before, during, and after travel.

**Requirements**:

- Minimum 2 years of experience in holiday planning, preferably in customized tours/FIT segment.
- Strong communication and interpersonal skills.
- Good knowledge of destinations, hotels, and tour operations.
- Proficiency in MS Office and travel software tools.
- Customer-oriented approach with attention to detail.
- Ability to multitask and work under pressure.

**Education**:
Graduate in Travel & Tourism, Hospitality Management, or related field preferred.

**Location**:

- **Kochi**:

- **Trivandrum**:

- **Palakkad**

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid time off

Work Location: In person

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