Customer Support Executive
2 days ago
**Job Description: Customer Support Executive**
**Location: Mohali, Punjab**
Customer Support Executive ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsibilies for providing assistance, resolving issues and addressing customers inquiries to ensure a seamless and satisfying customer experience. This profile needs to have excellent communication skills.
**Responsibilities**:
- Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism.
- Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions.
- Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open inquiries or complaints.
**Assist customers with different inquiries**
- Document customer feedback, common concerns, and provide insights to improve service processes.
- Collaborate with internal teams to resolve complex customer issues or escalate as needed.
- Maintain detailed records of customer interactions in Zendesk and CRM systems.
- Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction.
- Adhere to company policies, procedures, and quality standards during all customer interactions.
- Work in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
- Be flexible with shift timings to accommodate time zones, including evenings shift.
- Ensure a positive customer experience by maintaining a calm, professional demeanor under pressure.
**Job Types**: Full-time, Permanent
Work Location: In person
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
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