Customer Support Executive

2 days ago


Mohali Punjab, India Kalyan Business Solutions Full time

**Job Description: Customer Support Executive**

**Location: Mohali, Punjab**

Customer Support Executive ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsibilies for providing assistance, resolving issues and addressing customers inquiries to ensure a seamless and satisfying customer experience. This profile needs to have excellent communication skills.

**Responsibilities**:

- Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism.
- Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions.
- Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open inquiries or complaints.

**Assist customers with different inquiries**
- Document customer feedback, common concerns, and provide insights to improve service processes.
- Collaborate with internal teams to resolve complex customer issues or escalate as needed.
- Maintain detailed records of customer interactions in Zendesk and CRM systems.
- Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction.
- Adhere to company policies, procedures, and quality standards during all customer interactions.
- Work in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
- Be flexible with shift timings to accommodate time zones, including evenings shift.
- Ensure a positive customer experience by maintaining a calm, professional demeanor under pressure.

**Job Types**: Full-time, Permanent

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person



  • Mohali, Punjab, India Customer Solutions Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Position Overview:We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.Key Responsibilities:· Handle inbound...


  • Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time

    **ROLES AND RESPONSIBILITIES**: Addressing consumer problems and suggesting an efficient solution with empathy and professionalism. If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer. The executives should follow a personalized way of communicating that will help the consumers...


  • Mohali, Punjab, India Teleperformance Full time

    Teleperformance is hiring for the role of Customer Support Executive. Work Location: Mohali **Responsibilities**: - Providing exceptional customer support experience to the customer over the phone. - Previous experience in a customer support role is a plus. - Ability to multi-task, set priorities and a self-starter. - Customer Care Representative must be...


  • Mohali, Punjab, India GNR Global Services Full time

    **Job Title: Customer Support Executive** **Process**:Domestic/International **Location**: Chandigarh/Mohali **Salary: INR 23,000 - INR 27,000** **Qualifications**: Graduation or equivalent Good English skills Key Requirements: Ability to communicate in English Willingness to work in night shifts Access to cab facility for transportation Prior...


  • Mohali, Punjab, India Blackbird Worldwide New York Full time

    **Immediate Opening: Customer Support Executive (Mohali Location)** **Key Responsibilities**: - Deliver excellent customer service by responding to queries, complaints, and feedback in a prompt and professional manner. - Resolve customer issues, ensuring satisfaction by providing accurate and timely information. - Maintain accurate records of customer...


  • Mohali, Punjab, India Biorev Technology Full time

    We are hiring for talent professionals for customer support executive role at Mohali Bestech Business Tower Timings: 1:30 - 10:30 PM 5 days a week working with 2 alternate Saturdays Walkin interview address: Bestech Tower B, B207 Pay: ₹20,000.00 - ₹50,000.00 per month Work Location: In person **Speak with the employer** +91 9780909133


  • Mohali, Punjab, India Lets Rentz Full time

    Open position**:Customer Support Executive** Job Opportunity: Full time / Permanent Experience: 6 months - 2 years Location: Mohali 8B Timings: 10 am - 7 pm (fixed timings) Work Mode: Work from office only **Skills**: - Good Communicator - Coordination with team - learning adaptability - She has to how to deal with customer - Convincing Power Pay:...


  • Mohali, Punjab, India CHGI Full time

    **Company Overview**: We are looking for a dedicated Customer Sales and Service Executive to join our Mohali office working on PST Time zone. This role is critical in ensuring top-notch customer experience, managing inbound and outbound calls, handling customer escalations, gathering feedback, and overseeing store surveillance. **Key...


  • Mohali, Punjab, India Biorev LLC Full time

    We are hiring for customer support executive for multiple processes. Timings: 1:30 PM - 10:30 PM 5 days a week working + 2 alternate Saturdays Walk in interviews: Bestech Tower B office number B207 Please bring your hard copy of resume while coming for the interview **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹60,000.00 per...


  • Mohali, Punjab, India Cresta Kans Full time

    **We Are Hiring - Customer Support Executive (International Voice & Chat Process)** We are looking for dynamic and customer-oriented individuals to join our Customer Support team for an international voice process. - **Position**: Customer Support Executive - **Location**: Mohali & Chandigarh - **Shift**: Night Shift (International Process) -...