Client Delivery Manger

2 days ago

Bengaluru Karnataka, India SAP Full time

**We help the world run better**

**What you’ll do**

**What you bring**

As Client Delivery Manager you will be responsible for the following tasks:
Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
Share knowledge across CDM community

**What do you need to bring**:
Fluency in English is mandatory
Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
Strong customer orientation with a focus on relationship-, expectation
- and de-escalation management.
Good understanding of technical infrastructure and virtualized system landscapes.
Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.

**Meet your team**

ECS organization is a global organization and the regional CDM teams are located across 6 regions. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

SAPECSCareers

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 387793 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Manger -key Accounts (Sales)

    6 days ago

    Bengaluru, Karnataka, India HSJB Business Solutions LLP Full time

    Urgent Hiring in food Processing Industry!!! Position: Manger -Key Accounts (Sales) Location: Bangalore Qualification :Graduate, Preferably MBA Experience: Minimum 5 years in similar profile CTC-Mini 10 LPA & 12 LPA 1.Business development of Modern Trade, E Commerce (vendor model )and Quick commerce. 2.Must have hands own experience in Brand...

  • Content Manger

    31 minutes ago

    Bengaluru, India Rapyder Cloud Solutions Full time

    Content Manger **Content Manger The role revolves around Strategic Content Planning and oversight of the activities of the content department to working closely in creating excellent content on day-to-day basis with meticulous review mechanism for content approval. You will be direct supervisor of the Content writers, Senior Content writers, Content...

  • Client Delivery Manger

    28 minutes ago

    Bengaluru, India SAP Full time

    **We help the world run better** **What you’ll do** **What you bring** **As Client Delivery Manager you will be responsible for the following tasks**: - Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP. - Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS...

  • Client Delivery Executive

    1 week ago

    Bengaluru, Karnataka, India Unisys Full time

    **What success looks like in this role**: **Overview** Accountable for managing the delivery of contracted outsourced services such as business process and information technology to clients with account revenues with range from US $6 million - $15 million annually based on annual account revenue or complex client contracts. Serves as the primary point of...

  • Avp - Client Delivery Portfolio Office

    6 days ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is,...

  • Client Delivery Manager

    8 hours ago

    Bengaluru, India Evnek Technologies Pvt Ltd Full time

    Job Title: Client Delivery Manager Location: Bengaluru Experience: 10+ Years (with Project/Program Delivery & Client Management experience) Notice Period: Immediate Joiner Key Responsibilities 1. Client Relationship Management Serve as the primary point of contact for all assigned clients. Ensure client satisfaction by addressing concerns, resolving issues,...

  • Client Delivery Manager

    8 hours ago

    Bengaluru, India Evnek Technologies Pvt Ltd Full time

    Job Description Job Title: Client Delivery Manager Location: Bengaluru Experience: 10+ Years (with Project/Program Delivery & Client Management experience) Notice Period: Immediate Joiner Key Responsibilities 1. Client Relationship Management Serve as the primary point of contact for all assigned clients. Ensure client satisfaction by addressing concerns,...

  • Client Delivery Manager

    8 hours ago

    Bengaluru, India Awign Expert Full time

    Job Description Client Delivery Manager (CDM) will serve as the primary liaison between ShellKode and client stakeholders. This role involves managing client relationships, overseeing project execution and ensuring client delivery meets contractual obligations, client satisfaction and retention. Key responsibilities include project planning & execution,...

  • Client Delivery Manager

    8 hours ago

    Bengaluru, India Awign Expert Full time

    Client Delivery Manager (CDM) will serve as the primary liaison between ShellKode and client stakeholders. This role involves managing client relationships, overseeing project execution and ensuring client delivery meets contractual obligations, client satisfaction and retention. Key responsibilities include project planning & execution, stakeholder...

  • Client Delivery Executive

    4 days ago

    Bengaluru, India NTT Full time

    JOB DESCRIPTION We are currently seeking a Client Delivery Executive to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Client Delivery Executive role based in Bangalore Solid delivery experience of at least 10-12 years with client facing skills. Prior experience of supporting Life Sciences domain with at least 5 years in performing leadership...