Client Delivery Manager

11 hours ago

Bengaluru, India Evnek Technologies Pvt Ltd Full time

Job Description Job Title: Client Delivery Manager Location: Bengaluru Experience: 10+ Years (with Project/Program Delivery & Client Management experience) Notice Period: Immediate Joiner Key Responsibilities 1. Client Relationship Management Serve as the primary point of contact for all assigned clients. Ensure client satisfaction by addressing concerns, resolving issues, and maintaining positive engagement. Manage cross-functional client stakeholders to align project goals with business expectations. Ensure client needs and expectations are met consistently across all active engagements. 2. Program / Delivery Oversight Lead delivery teams in planning, execution, tracking, and monitoring of projects. Allocate and manage resources efficiently, ensuring optimal utilization of personnel, tools, and budgets. Ensure deliveries meet internal quality standards and compliance processes. Oversee project completion within agreed timelines, scope, and budget. Ensure all deliverables meet the client’s business objectives and contractual commitments. 3. Risk & Issue Management Identify, assess, and communicate project-related risks, issues, and dependencies. Develop actionable mitigation plans and ensure timely resolution. Maintain proactive risk governance throughout the project lifecycle. 4. Communication & Governance Provide consistent and transparent updates to internal and client stakeholders. Conduct regular client meetings to review delivery performance and gather feedback. Coordinate periodic governance reviews with senior executives from ShellKode and the client side. 5. Financial Management Ensure timely project funding and invoice processing. Track project financials to ensure delivery within or under approved budget. 6. Account Growth & Strategic Engagement Collaborate with account management and sales teams to enhance client engagement and long-term retention. Identify opportunities for service enhancement, business expansion, upsell, or cross-sell within client accounts. Support strategic planning for assigned accounts and contribute to establishing long-term partnerships. Required Skills & Experience Experience Minimum 10 years in the Software/IT Services industry . Minimum 2 years of Project/Program/Delivery Management in: Data Engineering , AI/ML , GenAI , or Cloud Engineering projects. Minimum 2 years of experience in managing client relationships . Delivery Management Proven expertise in project planning, execution, tracking, reporting, and budget control. Strong experience in metrics-driven delivery . Ability to manage multiple projects simultaneously in a fast-paced environment. Strong analytical and problem-solving skills. Technical Knowledge Sound understanding of at least two of the following domains: Data Engineering AI/ML or GenAI Cloud Engineering Leadership Ability to lead, motivate, and guide delivery teams toward project goals. Strong conflict management and negotiation skills. Ability to perform under pressure and drive team performance. Communication & Stakeholder Management Exceptional verbal and written communication skills. Proven experience conducting governance reviews with clients and internal leadership. Ability to collaborate effectively with diverse stakeholders and executive teams.   Requirements Delivery Manager

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    11 hours ago

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