
Guest Relation Executive
1 week ago
**Job Number** 23199814
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Goa Resort, 438 1 34 Mobor, Goa, India, India VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.
-
Guest Relation Executive
5 days ago
Goa, India Holiday Inn Resort Goa Full time**Guest Relation Executive** - **Greeting clients.** Greeting guests as they arrive makes a great first impression and helps them feel more at home. - **Coordinating check-ins and check-outs.** Guest relations managers help the front desk operate smoothly to ensure timely check-ins and check-outs. They also coordinate luggage collection and storage and...
-
Guest Relations Executive
5 days ago
Goa, India Paradigm Consultancy Full timeWE ARE HIRING Designation: - Guest Relations Executive Location: - Goa Salary: - 25,000 To 28,000 Per Month + Food And Accommodation Education: - Diploma / Degree in Hotel Management Experience: - Total Experience : 4 to 5 Years with hospitality industry - Minimum Experience : 1 -2 Years of Proven experience in a guest-facing role within the...
-
Guest Relation Executive
1 week ago
Goa, India Kish Hospitality Consultant Full timeJob Description: Guest Relations Executive Kish Hospitality Consultant is seeking an experienced and passionate Guest Relations Executive to join our client at our in Goa. In this role, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all our guests. **Responsibilities**: - Greet and welcome guests...
-
Guest Relations Executive
2 weeks ago
Goa, India goSTOPS Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title: Guest Relations Executive / Senior Guest Relations Executive Location: Goa/Panjim/Alibag We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at...
-
Guest Relations
2 weeks ago
Goa, India Paradigm Consultancies Full timeWE ARE HIRING Job designation: - Guest Relations : Female Job location: - Goa, Goa **Salary**: - 28,000- 35,000 per month **Experience**: - Total experience: - 6 years of experience in guest relations or a similar field. - Minimum experience: - 4-5 years of experience in a customer-facing role, preferably in hospitality or a related...
-
Goa, India Regenta central Imperial Candolim, Goa Full time2-3 Years of Experience as Guest Relation Executive/ associate in hospitality. Good Communication Skills is Must Handling Guest Queries and Taking Their Feedback. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Evening shift -...
-
Guest Relation Executive
2 weeks ago
Goa, India The Sanctuary Bar & Kitchen, Goa Full time ₹ 1,80,000 - ₹ 2,20,000 per yearCOMPANY:- ACORN GOURMET PVT LTD (THE SANCTUARY BAR AND KITCHEN) LOCATION:- VAGATOR, NORTH GOA DEPARTMENT:- FRONT OFFICE POSITION:- GUEST RELATION EXECUTIVE DUTIES AND RESPONSIBILITIES: Ø Welcoming guests in a friendly and professional way Ø Addressing and escalating customer complaints Ø Review arrival lists to welcome guests Ø Attend to VIP guests and...
-
Guest Relation Executive
2 weeks ago
Goa, India OdeSpa Full time ₹ 18,000 - ₹ 2,30,000 per yearPosition Title: Guest Relations ExecutiveLocation: GoaReports To: Spa Manager / Operations Manager Key Responsibilities:Guest Interaction: Greet and welcome guests upon arrival, ensuring a positive first impression. Assist guests with inquiries about spa services, treatments, and products. Provide guests with detailed information about the spa's...
-
Guest Relation Executive
2 weeks ago
Goa, India JW Marriott Full time**JOB DESCRIPTION** Job title : Guest Relation Executive Company Profile: CSML is India’s leading Amusement & Leisure equipment supplier and solution provider to all major Entertainment Centers, Corporate, shopping malls, Hotels, Resorts, Club Houses and HNI’s. - Location: JW Marriott, Goa - Gender: Male/ Female - Experience: 1-2 Years in GRE **Job...
-
Guest Relation Executive
1 week ago
Goa, India Copperleaf Full time_**job title : Guest Relation Executive**_ - **Position Summary**:_ We are looking for a dynamic hostess who will be the first point of contact for our guests. hostess responsibilities include greeting guests, providing accurate wait times, coordinating with Manager/Assistant Manager for table availability, and assisting guests to the waiting area. For this...