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Guest Relation Executive

2 weeks ago

Goa, India OdeSpa Full time ₹ 18,000 - ₹ 2,30,000 per year

Position Title: Guest Relations Executive
Location: Goa
Reports To: Spa Manager / Operations Manager

Key Responsibilities:

  • Guest Interaction:
  • Greet and welcome guests upon arrival, ensuring a positive first impression.
  • Assist guests with inquiries about spa services, treatments, and products.
  • Provide guests with detailed information about the spa's facilities, policies, and offerings.
  • Customer Service:
  • Handle guest requests, concerns, and complaints in a timely and professional manner, ensuring satisfaction.
  • Follow up with guests post-treatment to gather feedback and ensure they had a pleasant experience.
  • Maintain a calm and friendly demeanor even in high-pressure situations.
  • Booking & Reservations:
  • Manage appointment bookings and reservations for spa treatments, ensuring accurate scheduling.
  • Assist guests in selecting appropriate services based on their preferences and needs.
  • Process payments and handle guest transactions in accordance with company protocols.
  • Guest Experience Enhancement:
  • Ensure the spa environment is welcoming, clean, and organized at all times.
  • Suggest enhancements or upgrades to guests (such as additional treatments, products, or packages).
  • Offer personalized recommendations to guests based on their preferences and past visits.
  • Administrative Tasks:
  • Maintain accurate guest records, including preferences and past treatments.
  • Assist with marketing or promotional activities to attract new guests.
  • Ensure all front desk operations are carried out smoothly and in compliance with company standards.
  • Collaboration:
  • Work closely with other spa team members (therapists, technicians, etc.) to ensure a seamless guest experience.
  • Assist with training new staff members on guest relations procedures.
  • Upselling & Retail:
  • Promote and sell spa retail products (oils, skincare, etc.) that complement the services offered.
  • Actively contribute to the spa's revenue targets by suggesting add-on services and packages.

Key Skills & Qualifications:

  • Strong interpersonal and communication skills.
  • Customer-focused with a passion for providing an outstanding guest experience.
  • Ability to multitask and handle different tasks simultaneously.
  • Experience in the hospitality, wellness, or spa industry is a plus.
  • Knowledge of spa services and wellness treatments preferred.
  • Basic computer and reservation system proficiency.

Personal Traits:

  • Friendly, professional, and approachable.
  • Detail-oriented and organized.
  • Calm under pressure with the ability to think quickly on your feet.

Job Types: Full-time, Permanent

Pay: ₹18, ₹23,000.00 per month

Benefits:

  • Paid sick time

Schedule:

  • Rotational shift

Work Location: In person