Awareness and Customer Success

This role requires a dynamic and versatile professional who can navigate various aspects of digital marketing, customer service, and brand management. The ability to adapt to changing trends and technologies is essential for success in this role.

**Social Media Awareness and Engagement**:

- Develop and implement social media strategies aligned with business goals.
- Create and curate engaging content for various social media platforms.
- Foster community engagement through comments, likes, and shares.
- Monitor trends and conversations in the industry and respond accordingly.
- Analyze social media metrics to measure the effectiveness of campaigns.

**Community Building and Management**:

- Foster a sense of community around the brand.
- Encourage customer interactions and engagement.
- Curate and create content related to grocery & liquor delivery, nutrition and exercise in the respective brands.
- Monitor user feedback and implement improvements.
- Administer and moderate online groups or communities related to the brand.
- Encourage discussions and interactions among group members.
- Ensure that content shared in the group aligns with community guidelines.
- Address conflicts or issues within the group in a timely and constructive manner.

**Online Event Management (Future)**:

- Plan, coordinate, and execute online events, giveaway strategies and timelines.
- Promote online events through various channels and track attendance.

**Brand Monitoring and Online Reputation Management**:

- Monitor mentions of the brand across various online platforms.
- Address customer feedback, reviews, and comments.
- Mitigate negative sentiment through effective communication and problem resolution.
- Implement strategies to enhance positive online reviews and testimonials.
- Provide timely and helpful information to customers.
- Resolve customer complaints and issues in a professional manner.
- Collaborate with other teams to address complex customer needs.

**Good Written English**:

- Communicate effectively across various channels.
- Stay in regular communication with customers.

**Graphic designs**:

- Design graphics for various social media platforms such as Instagram, Facebook, Twitter, etc.
- Create banners, posters, flyers, brochures, and other promotional materials and custom graphics.
- Create infographic templates to present information in a visually engaging way.
- Modify existing templates to suit specific needs.
- Retouch and enhance photographs.
- Remove backgrounds or unwanted elements from images.
- Create web graphics
- Develop product or website mockups to showcase design concepts.

**Other Skills**:

- Collaborate with marketing, sales, and product teams for cohesive strategies.
- Share insights and customer feedback with relevant departments.
- Stay updated on industry trends, tools, and best practices.
- Implement new strategies and technologies to improve performance.
- Communicate effectively across various channels and platforms.
- Tailor communication style to different audiences.
- Address challenges and conflicts with a proactive and solutions-oriented mindset.
- Find innovative solutions to improve customer experience and brand reputation.

**Salary**: ₹442,800.00 - ₹590,400.00 per year

**Benefits**:

- Work from home

Schedule:

- Evening shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 8 years (preferred)

**Speak with the employer**
+91 9082598360