BHIVE - Customer Success Specialist

2 weeks ago

Mumbai, India BHIVE Workspace Full time

About the RoleBHIVE is seeking an experienced and dynamic Customer Success Specialist to join our growing team. This mid-level role is ideal for professionals who have a proven track record in client relationship management, retention strategies, and account growth. You will act as a trusted advisor to clients, ensuring they derive maximum value from BHIVEs offerings while driving loyalty, advocacy, and business impact.Youll be the key link between our clients and internal teams, with full ownership of the customer lifecyclefrom onboarding through renewals and Onboarding & Adoption- Own and streamline client onboarding, ensuring seamless deployment and adoption of BHIVE solutions.- Develop customized success plans that align client objectives with BHIVEs capabilities.- Track and report adoption metrics to ensure measurable value Management & Retention- Serve as the primary point of contact and trusted advisor for mid-to-large accounts.- Conduct Quarterly Business Reviews (QBRs) and executive check-ins to drive strategic alignment.- Anticipate churn risks, implement retention strategies, and maintain high Net Promoter Scores Success Strategy- Leverage client usage data and success metrics to proactively identify areas for improvement.- Partner cross-functionally with Sales, Operations, and Product to ensure seamless service delivery.- Advocate for clients internally, ensuring their needs influence product roadmap and service Cross-Selling & Growth- Identify expansion opportunities within existing accounts and collaborate with Sales to close them.- Effectively position BHIVEs value proposition, ensuring clients are aware of solutions that drive ROI.- Achieve retention and upsell KPIs tied to business & Market Intelligence- Stay ahead of industry trends and competitor offerings to provide clients with strategic insights.- Collect and synthesize client feedback to influence internal processes and innovation.- Prepare actionable reports and presentations highlighting account health, performance, and growth Bachelors degree in Business Administration, Commerce, or related field (MBA preferred).- 3-6 years of experience in Customer Success, Account Management, or Client Engagement.- Proven expertise in managing mid-to-large client portfolios with measurable retention and growth success.- Strong understanding of customer lifecycle management, KPIs (renewals, churn, NPS, expansion).- Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho, or similar) and MS Office/Excel.- Excellent client-facing communication, negotiation, and conflict resolution skills (ref:iimjobs.com)

  • Customer Success Associate

    23 hours ago

    Mumbai, India BHIVE Workspace Full time

    Role Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional...

  • Customer Success Associate

    16 hours ago

    Mumbai, India BHIVE Workspace Full time

    Role Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional...

  • Customer Success

    1 week ago

    Mumbai, Maharashtra, India Bhive Workspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Client Onboarding & EngagementAssist in onboarding new clients, ensuring a seamless transition and setup process.Conduct regular check-ins with clients to understand their needs and provide proactive support.Help resolve client issues promptly, ensuring a high level of satisfaction.Relationship ManagementBuild and maintain strong...

  • Accounts Payable

    1 week ago

    Mumbai, India BHIVE Workspace Full time

    Overview: As an integral part of our Accounts team, the Sr. Accounts Executive will be instrumental in optimizing the company's payment transactions. This role involves building and maintaining strong relationships with vendors and suppliers, ensuring timely payments, streamlining the accounts payable process, upholding integrity and confidentiality in...

  • Accounts Payable

    2 weeks ago

    Mumbai, Maharashtra, India BHIVE Workspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Overview: As an integral part of our Accounts team, the Sr. Accounts Executive will be instrumental in optimizing the company's payment transactions. This role involves building and maintaining strong relationships with vendors and suppliers, ensuring timely payments, streamlining the accounts payable process, upholding integrity and confidentiality in...

  • Accounts Executive

    2 weeks ago

    Mumbai, Maharashtra, India BHIVE Workspace Full time

    BHIVE Workspace - Mumbai - Referral Category: Category 5 - 2 - 3 Years - Bachelors of Commerce/ similar - Position Overview: The Accounts Executive at BHIVE will assist the Accounts Receivable Lead in managing the company’s accounts receivable processes. This role involves supporting invoicing, collections, and reconciliations, as well as maintaining...

  • Customer Success Specialist

    3 days ago

    Mumbai, Maharashtra, India 80d655c7-190d-4b1a-bbae-bafe2d63475c Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Customer Success SpecialistExperience Required: 3-8 YearsJob location: Mumbai / Bengaluru / DelhiWe are looking for a Customer Success Specialist to work with our awesome team.Job Responsibilities:Showcase our solution capabilities to potential customers, help set up sandboxes, configure solutions and make customization as per requirement.Manage...

  • Customer Success Specialist

    1 week ago

    Mumbai Metropolitan Region, India Orca Security Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    **Location: India (remote)Big Ideas. Real People.At Orca, we believe that in the right environment and with the right team, talent has no boundaries**. This team spirit, together with our drive to always aim high, have quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of...

  • Agm Facilities

    2 weeks ago

    Mumbai, Maharashtra, India BHIVE Workspace Full time

    BHIVE Workspace - Mumbai - Referral Category: Category 1 12 - 15 years of experience in facility management, maintenance and Proven experience in running large-scale operations (Hospitals, Manufacturing, Facility Management etc) **Position Title: AGM Facilities** **Overview: As the AGM- Facilities** within our esteemed real estate company, you will play a...

  • Customer Success Executive

    1 week ago

    Mumbai, India LocoBuzz Full time

    Job Description As a Customer Success Specialist at Locobuzz, you will guide new customers through onboarding, maintain strong relationships, and ensure customers gain maximum value from our products and services. You will serve as a customer advocate, provide expert product advice, proactively engage with clients, and drive retention and growth. Key...