Customer Service Representative

1 week ago

Raipur Ahmedabad Gujarat, India Shivali Iconic Trends Pvt Ltd Full time

**Key Responsibilities**:

- **Understand Customer Needs**: Listen actively to clients to fully understand their needs and provide tailored solutions or accurate information about products and services.
- **Resolve Issues**: Address and resolve client complaints or concerns in a timely and effective manner, ensuring a positive resolution and customer satisfaction.
- **Follow-Up**: Proactively follow up with clients to ensure their needs have been met and to confirm their satisfaction, promoting long-term loyalty.
- **Record Keeping**: Accurately document client interactions, including issues, resolutions, and follow-up actions, ensuring all details are captured in the company’s system.
- **Team Collaboration**: Work closely with other departments to escalate and resolve more complex issues or inquiries, maintaining a seamless customer experience.

**Qualifications**:

- Strong communication skills, both verbal and written..
- Customer-focused attitude with a passion for delivering exceptional service.
- Previous experience in a customer service role is preferred.
- Ability to multitask and manage time effectively.

**Job Types**: Full-time, Part-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9898380109

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