Customer Success Executive

5 days ago

Baner Pune Maharashtra, India BTB Venture Full time

Responsibilities
- Own Client Engagements: Lead all client-facing calls and meetings, acting as the main point of contact.
- Drive Client Success: Ensure campaign performance aligns with client goals; proactively address concerns and offer solutions.
- Client Retention: Develop trust-based relationships that foster long-term engagement and renewals.
- Campaign Updates: Provide regular performance updates, insights, and next steps to clients.
- Internal Collaboration: Work closely with outreach, operations, and strategy teams to ensure campaign quality and timeliness.
- Feedback Loop: Gather and relay client feedback to internal teams for continuous service improvement.

Requirements
- 1-3 years of experience in client success, account management, or client-facing roles (preferably in marketing or SaaS).
- Excellent communication and interpersonal skills.
- Problem-solving mindset with a client-first approach.

Pay: ₹30,000.00 - ₹45,000.00 per month

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