Process Associate

1 week ago


Gurugram Haryana, India Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Job Description**:
The Administrator, Supplier Relationship Management (SRM) is part of the Operations team in SRM who are responsible for day-to-day tasks related to our 3rd party Suppliers. This role supports administrative functions and demands a detail-oriented problem solver with strong analytical capabilities and strong communication while maintaining a high level of accuracy and professionalism.

What will you do?
- Prompt and accurate handling of invoices from 3rd party Suppliers, including retrieval of invoices from Supplier portals, processing through internal systems, requesting necessary approvals and ensuring invoices are sent to Accounts Payable within established turn-around times, aligned to the One Best Way
- Order supplies for department, if needed
- Support administrative activities related to Supplier Relationship Management
- Partner with internal business partners (e.g. AP, Finance) to support chargeback process, as needed
- Define opportunities for improvement and foster a culture of innovation by utilizing the Brighter Way Management System (BWMS) to drive change
- Cross-train peers and provide back-up and support
- Communicate with 3rd party Suppliers (e.g. invoicing and/or credits/rebates are incorrect

What do you need to succeed?
- Strong Microsoft Excel skills to support tracking of invoices, spend and team KPIs
- Demonstrated ability to multi-task, prioritize and organize tasks effectively
- Strong communication skills
- Demonstrated Client focus
- Strong problem solving skills
- Innovative thinker, look for new approaches to the way things are done
- Ability to take initiative and demonstrate sound judgement
- Proficiency in Microsoft Office products such as Outlook, Word, OneNote and PowerPoint
- Exceptional verbal and written communication skills in English
- Aptitude and willingness to learn

Assets:

- Supplier contract experience
- Knowledge of supplier management, purchasing and accounts payable, practices, policies, standards and systems
- Data analysis skills or experience

**Job Category**:
Customer Service / Operations

**Posting End Date**:
29/04/2025


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