Service Desk

2 weeks ago

Gurgaon, India SoftwareOne Full time

Job Function: Software & Cloud Services Why SoftwareONE?:
Are you interested in IT and want to gain experience but also develop your career at a global company?

At SoftwareONE we offer you a Junior position in our
**Cloud Software & Services **team. And the best part - we teach you everything you need to know through our SoftwareONE Academy

The role:
As a SoftwareONE Associate - NOC you will be trained & responsible to monitor environments from customers and provide 24x7 technical support for issues regarding monitoring either raised by our customers or monitoring systems across a broad scope of Microsoft Azure/AWS and Backup solutions.

You will be trained & responsible to handle tickets raised by monitoring tool and make the proper communication with customer based on the process defined ensuring that everything in customer’s tenant is configured and working proper in monitoring scope, providing a key level of support to ensure their business remains stable.

Be responsible for tasks regarding monitoring in onboard phasis from new customers.

Post training completion you should be able to Suggest pro-actively improvements in monitoring environments from customers like threshold adjusts and maintenance window creation.

You will be part of a dynamic team of skilled colleagues, expected to keep your skills and qualifications up to date through SoftwareONE’s generous training allowance.

Your spoken English language skills will be essential in keeping customers informed of progress and dealing with any concerns.

What we need to see from you:
**What we need to see from you?**
- Graduate degree in any Discipline
- Understanding of Cloud - AWS / Microsoft Cloud/GCP
- Excellent communication skills
- You should be proactive and keen to take accountability.
- Experience - 0-6 Months
- Excellent English Communication skills
- Highly motivated, driven, and self-starting individual with enthusiasm to learn and pursue a career in Cloud.

**Nice to Have**:

- An understanding of Cloud environment & any Certification on AWS / Microsoft considered as an added advantage.

**What we have to offer**
- A career within an innovative company with a unique corporate culture
- Top rating on glassdoor
- A variety of training and development opportunities
- Top technical equipment for your new job
- No dress code - wear what you feel comfortable in

**Any questions? E-meet me**

**Hi, my name is Abhya and I'm your point of contact for this role. I'm building bridges for you to the best careers perspective at SoftwareOne. I'm happy to help you with insights and try to answer all your questions. Let's connect on LinkedIn**:
**Interested?**

**Interested?

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