Collection Agent

21 hours ago

Noida Uttar Pradesh, India Premier Medical Associates (PMA) Full time

**About Premier Medical**

Premier Medical is a trusted leader in US healthcare revenue cycle management (RCM). We specialize in helping providers optimize collections, reduce A/R days, and maintain compliance with HIPAA, FDCPA, and payer guidelines. Our team is dedicated to driving efficiency and excellence in healthcare collections through advanced processes, patient engagement, and strong client partnerships.

**Role Overview**

**Key Responsibilities**
- Manage end-to-end collections for assigned US healthcare accounts (patients & payers).
- Handle both first-party (provider-patient) and third-party (insurance/payer) collections.
- Follow up on outstanding balances, unpaid claims, and denials with tact and professionalism.
- Collaborate with internal teams (A/R, billing, coding, denial management) for account resolution.
- Maintain accurate and detailed notes of all interactions in the system.
- Ensure compliance with HIPAA, FDCPA, and US healthcare laws.
- Meet and exceed monthly collection targets and performance KPIs.
- Provide feedback on recurring denial/payment trends for process improvement.
- Familiarity with RCM processes - billing, coding, payment posting, denials, and A/R follow-up.
- Excellent verbal and written communication skills.Strong negotiation and patient engagement abilities.
- Proficient in MS Office, healthcare collection tools/portals, and EMR/EHR systems.
- Analytical mindset to identify payer/denial trends.
- Ability to thrive in a target-driven, fast-paced environment.Flexible for US shift timings (Night Shifts - EST/PST support).

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹50,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Work from home

Work Location: In person

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