Collections Agent

5 days ago

Noida Sector Noida Uttar Pradesh, India LegalPay Technology Private Limited Full time

**Job Title**: Collection Agent

**Location**: [ Noida - Sector 1]
**Department**: Collections
**Industry**: NBFC / Financial Services

**Job Type**: Full-time / In-house

**Job Summary**:
We are seeking a responsible and target-driven **Collection Agent** to join our team. The primary role will be to follow up with customers regarding pending or overdue payments and ensure timely collections while maintaining professional relationships.

**Key Responsibilities**:

- Contact customers via phone calls to remind them of outstanding payments.
- Follow up on delinquent accounts and update records accordingly.
- Explain the terms and conditions of repayment plans, if applicable.
- Resolve customer queries and negotiate payment solutions.
- Maintain accurate and up-to-date documentation of interactions and payment status.
- Coordinate with the recovery and legal teams if further action is required.
- Meet daily/weekly/monthly collection targets.

**Requirements**:

- 1-2 years of experience in **collections or recovery** (NBFC/BFSI preferred).
- Minimum qualification**:Undergraduate or Graduate**.
- Strong communication and negotiation skills.
- Ability to handle pressure and deal with different types of customers.
- Basic computer knowledge (MS Excel, CRM systems).
- Fluency in **Hindi** and basic English is preferred.

Pay: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

Work Location: In person

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