Telesales Executive

3 days ago

Yelahanka Bengaluru Karnataka, India Eduone International Full time

**Conduct High-Quality Outbound Calls**:

- Engage with prospects or existing customers using persuasive communication skills.
- Drive lead generation, product promotions, or service outreach initiatives with clear KPIs.
- **Handle Inbound Queries with Professionalism**:

- Address incoming calls, resolve concerns, and convert inquiries into actionable outcomes.
- Identify upsell/cross-sell opportunities during interactions.
- **Manage CRM and Call Logs Efficiently**:

- Maintain accurate records of conversations, follow-ups, and customer feedback using CRM tools.
- Track lead status and report progress consistently to supervisors.
- **Follow-up and Nurture Leads Strategically**:

- Implement effective follow-up strategies to re-engage cold or dormant leads.
- Use industry knowledge and product understanding to tailor conversations to each lead.
- **Meet and Exceed Performance Targets**:

- Consistently achieve call volume, conversion, and revenue goals.
- Demonstrate accountability for individual and team KPIs.
- **Collaborate with Sales and Marketing Teams**:

- Provide feedback from customer conversations to help shape future campaigns and messaging.
- Align with the sales team on lead quality, pipeline status, and target markets.
- **Adapt to Campaigns and Script Changes Quickly**:

- Adjust to dynamic campaign strategies and update call scripts based on performance and feedback.
- **Handle Objections and Escalations Confidently**:

- Navigate challenging conversations with professionalism.
- Escalate unresolved issues to senior staff with context and proposed solutions.
- **Ensure Compliance and Quality Standards**:

- Follow company policies, data privacy regulations, and call quality standards.
- Participate in periodic training and audits.
- **Mentor Junior Telecallers (Optional for Senior Profiles)**:

- Assist in onboarding, training, and guiding new team members.
- Share best practices and contribute to team improvement initiatives.

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- Kannada (preferred)
- Marathi (preferred)
- Hindi (preferred)

Work Location: In person

Application Deadline: 30/05/2025

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