Am Quality

2 days ago

Navi Mumbai, India Coppergate Consultants Pvt. Ltd. Full time

Provides day-to-day direction to Lead Associates.
- Coordinates with all departments to ensure that the Quality Targets are met.
- Designs the Quality Management System that standardizes and documents all processes.
- Ensures compliance to contractual deliverables and address team-level issues.
- Implement initiatives and projects as needed in order to drive performance.

Ensures that SLAs in Quality are met.
- Supervise Assistant Managers - Quality.
- Designs and drives KPIs and KRAs of the team.
- Coordinates with all departments in implementing Quality Programs.

**Requirment**
- Conduct RCA for challenged metrics. Produce Reports as needed.

Keep trackers, ISO documents and other account files updated.
- Conducts projects to improve performance.
- Develops plans to minimize cost and increase productivity.
- Plans for manpower requirements and implemented right sizing of the department when needed.
- Creates process documentation and standardizes processes of quality.
- Conduct trainings for quality as needed.
- Develop the quality team in accordance to the quality roadmap.
- Perform other duties that may be assigned from time to time.
- Must have 5 years of experience in Quality Out of which 2 years as a Quality AM in Domestic BPO

**Education** - Graduate

**Shift timings** - 10:am to 7:00 pm

**Transport Boundaries** - NA

**Transport Facility** - NA

**Salary Range** - 8 LPA to 10 LPA

**Weekly Off** - 2 Rotational off

**Salary**: ₹66,000.00 - ₹82,000.00 per month

Schedule:

- Day shift

Application Question(s):

- How many years of experience do you have as AM Quality in BPO?

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