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Customer Care Executive

3 weeks ago

Thiruvananthapuram Kerala, India LILO Full time

**Key Responsibilities**:

- Resolve customer complaints and issues with a professional and customer-centric approach.
- Guide customers through the purchasing process, including product inquiries, order tracking, and payment queries.
- Escalate complex issues to the relevant department for quick resolution.
- Ensure customer satisfaction by providing timely follow-ups and accurate solutions.
- Maintain detailed logs of customer interactions and issues in the CRM system.

**Qualifications**:

- Freshers are welcome to apply; experience in customer support is an added advantage.
- Excellent communication skills in both Hindi and English (spoken and written).
- Ability to work under pressure and manage multiple tasks efficiently.
- Strong problem-solving skills and a customer-oriented attitude.

**What We Offer**:

- Immediate joining opportunity.
- Competitive salary with performance-based incentives.
- A collaborative and supportive work environment.
- Training and career development opportunities.
- Opportunity to work with a fast-growing e-commerce brand.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Provident Fund

Schedule:

- Morning shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

Expected Start Date: 01/11/2024