Wfm Scheduler

1 week ago

Bengaluru Karnataka, India WissenPro Full time

**Role and key responsibilities**:

- Generate and publish schedules post forecast is released.
- Run scheduling scenarios with all constraints like shrinkage, shift duration etc.
- Exposure to leave management system.
- Resolve escalated issues and requests from Client Partners.
- Schedule Optimization such as breaks while preparing schedules.
- Monitor WFM mailbox real-time and respond to each request which the team receives from Global team.
- Initiates and manages scheduling communications between respective teams.

**Key Skills & Knowledge**:

- Effective communication skills.
- Good knowledge of MS Excel & Power point.
- Proficiency with computers
- Willing to work in a 24*7shift environment
- Drive for self-learning and knowledge enhancement
- Contact Centre Workforce Management experience
- Extensive experience with WFM software.
- Exposure to Aspect WFM tool shall be an added advantage
- Ability to simplify complex operations into repeatable processes
- Comfortable in fast-paced environment
- Ability to make decision in time sensitive ambiguous situations

Pay: Up to ₹550,000.00 per year

Work Location: In person

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