Wfm Administrator

2 weeks ago

Bengaluru Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

2+ years of program or project management experience
- 1+ years experience in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management)
- Ability to perform many concurrent assignments and determine the need for changing priorities
- Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment

We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and problem-solving skills, and the ability to succeed in a fast-paced, technical environment. At the core of the position is high attention to detail, and delivering high quality results on time.

Key job responsibilities
- Responsible for the ongoing support, user training and maintenance of our global Workforce Management systems and tools.
- Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable individuals to ensure the proper resolutions are met in a timely manner.
- Evaluate and Advise partners to develop Forecast Groups, Staff Groups and Routing Sets to improve utilization and business efficiency.
- Ensures the accuracy and timeliness of all data flowing to and from WFM systems.
- Respond to reported issues, requests & inquiries of a problematic technical or functional nature, and suggest or deploy fixes and enhancements.
- Setup user access to systems and/or services. Creates and updates profiles, permissions, and maintains user accounts.
- Drafts and maintains internal communications policies and procedures.
- Participate in cross-functional activities such as requirements gathering, review and user acceptance testing.
- Works with internal IT support teams and vendor technical support, as needed.
- Provide on-call support which will require some nights and weekends.
- Occasional business travel and travel to other company facilities will be required.

Bangalore, KA, IND
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Exceptional organizational skills and influencing and leadership skills
- 2+ years experience in a Workforce Management Administrator position, or 3+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management)
- Oral and written communication skills are required in order to provide appropriate customer support and interaction
- Speaking-listening-writing skills, attention to details, proactive self-starter
- Proven ability to work in a dynamic, ambiguous environment
- Experience with automatic contact routing, VoIP and any contact center case management tools.
- Basic/Working knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred.

  • Wfm Administrator, Casa Team

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

    2+ years of program or project management experience - 1+ years experience in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability to perform many concurrent assignments and determine the need for changing priorities - Commitment to customer experience, and a...

  • Telephony & Voip Administrator

    2 days ago

    Bengaluru, Karnataka, India Workplace Options Full time

    **Who we are**: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500...

  • Assistant Manager- Wfm-10+ Yrs-bangalore

    4 days ago

    Bangalore, Karnataka, India Crescendo Global Full time

    Summary We are seeking a detail-oriented and analytical Assistant Manager - Workforce Management WFM to join our team The role is responsible for leveraging HR data to generate actionable insights that inform strategic decision-making and enhance organizational effectiveness The ideal candidate will manage workforce data analyze trends design and maintain...

  • Assistant Manager- WFM-10 Yrs-Bangalore job in

    3 days ago

    Bengaluru, Karnataka, India crescendo global Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description Assistant Manager - WFM - 10 Yrs - Bangalore Discipline: Data Analytics/Business AnalyticsJob type: PermanentContact name: Ananya ShahiContact email: Job ref: 84311Published: about 6 hours agoSummary We are seeking a detail-oriented and analytical Assistant Manager Workforce Management (WFM) to join our team. The role is responsible for...

  • Mis Executive

    2 weeks ago

    Hebbal, Bengaluru, Karnataka, India VTT Transport Solutions Pvt. Ltd. Full time

    Job Description: - They are responsible for managing the execution, direction, and coordination of all transportation matters within the organisation. - This includes managing budgets, organizing schedules & routes. - Administration, Reporting, Scheduling, WFM, MIS, Database Administration - Operations related work of Employees - Routing, MIS, Vehical...

  • Application Support Specialist

    4 weeks ago

    Bengaluru, India Black Box Full time

    Functional: Recording Issues resolutions- L2 & L3.  Patch updates & Upgrades.  WFM Trouble shootings Archiving issues, Speech analytics etc.  Participate in P1/P2 escalation calls and provide customer timely updates Open tickets and manage escalations with OEM and/or other manufacturers if necessary  Compliance with internal workflow and...

  • Application Support Specialist

    4 weeks ago

    Bengaluru, India Black Box Full time

    Functional: Recording Issues resolutions- L2 & L3.  Patch updates & Upgrades.  WFM Trouble shootings Archiving issues, Speech analytics etc.  Participate in P1/P2 escalation calls and provide customer timely updates Open tickets and manage escalations with OEM and/or other manufacturers if necessary  Compliance with internal workflow and...

  • UKG Analyst II

    4 weeks ago

    Bengaluru, India Columbia Sportswear Company Full time

    At Columbia Sportswear, our Digital Technology (CDT) team supports the systems that power our global operations. We are looking for a Software Analyst  to support our Human Resources Technology  team. This role is ideal for someone with 2–4 years of experience  who is eager to grow their skills in system configuration, solution support, and...

  • Genesys WFM

    1 week ago

    Bengaluru, Karnataka, India Virtusa Full time

    Genesys PureEngage Platform Knowledge: Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses familiarity with the platform's digital routing, reporting, and administration features, as well as its integration capabilities with other...

  • Systems Administrator

    7 days ago

    Bengaluru, India NTT Ltd Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...