Systems Administrator

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**More about this career opportunity**

**Key Roles and Responsibilities**:

- Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analysing, assigning and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct monthly random review of incidents and service requests, analyse and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimisation including opportunities for automation of work

**Knowledge, Skills and Attributes**:

- Ability to communicate and work across different cultures and social groups
- Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurised environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to adapt to changing circumstances
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

**Academic Qualifications**
- Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

**Advantageous Certifications**:

- Up to date and relevant ITIL certification
- Cisco Certified Internetwork Expert - Routing and Switching (CCIE-R/S)
- Cisco Certified Network Professional - Wireless (CCNP-W)
- Juniper Networks Certified Support Professional - Enterprise Routing and Switching (JNCSP-ENT)
- JNCIA Security
- Certified Partner SE - WAN Optimization
- Riverbed Certified Solutions Professional - WAN Optimization (RCSP-W)
- F5 Certified Technology Specialist Local Traffic Management (F5-CTS-LTM)
- 301a LTM Specialist Architect Setup and Deploy Security domain
- Cisco Certified Internetwork Expert - Security (CCIE-S)
- Juniper Networks Certified Internet Associate - Intrusion Detection and Prevent (JNCIA-IDP)
- Check Point Certified Security Administrator (CCSA)
- Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
- Check Point Certified Security Expert (CCSE)
- Certified Partner SE - Security
- Certified Partner SE - Web Security
- VMware Certified Professional vSphere
- Cisco Certified Internetwork Expert - Certification - Data Center (CCIE-DC)
- MCSA+VCP, RHCE or equivalent
- EMC Technology Architect, VNX Solutions Specialist Version 8.0 (EMCTA_VNX_SS_V8)
- Blue Coat Certified Proxy SG Professional (BCCPSGP)
- Blue Coat Certified Proxy SG Troubleshooting (BCCPSGT)
- Cisco Certified Internetwork Expert - Voice (CCIE-V)
- Cisco Certified Network Associate - Video (CCNA-VID)
- ACIS - Avaya Communication Manager 5.2.1 (ACIS - 6006)
- Genesys Certified Composer Routing 8 Developer (GCD8-DCR)
- Genesys CIM8 Troubleshooting for Support (GCS8-CCTS)
- Genesys eServices 8 Consultant (GCP8-CESV)
- Genesys Inbound Voice 8 Consultant (GCP8-CIV)
- Genesys SIP Server 8 Consultant (GCP8-SIP)
- Genesys Voice Platform 8.5 Consultant (GCP8-CVP)
- Genesys Workforce Management 8.5 Consultant (GCP8-WFM)
- Cisco Qualified Specialist - Cisco IP Contact Center Express Representative (CQS-IPCCER)
- Cisco Qualified Specialist - Cisco IP Contact Center Express Specialist (CQS-IPCCE)
- Cisco Qualified Specialist - Cisco IP Telephony Design Specialist (CQS-DS)
- Cisco Certified Internetwork Expert - Certification - Collaboration (CCIE-COLLA)
- Genesys Certified Composer Routing 8 Developer (GCD8-DCR)
- Genesys Composer using Voice Applications 8 Developer (GCD8-DCV)

**Required Experience**:

- Solid years of work experience
- Solid experience required in in Engineering function within a medium to large ICT organisation
- Solid experience of Managed Services
- Excellent working knowledge of ITIL processes
- Excellent experience worki