Outreach Officer

1 day ago

Mohan Nagar Ghaziabad Uttar Pradesh, India Give Me Trees Trust, Ghaziabad Full time

**Job Location**: Mohan Nagar Ghaziabad
**Department**: Outreach

**Job Type**: Full-Time
**Experience Required**: 0 to 2 Years

Job Purpose:
Key Responsibilities:

- Listen carefully to understand the needs, concerns, or issues.
- Handle complaints and resolve issues with empathy and patience.
- Ensure each complaint is resolved within the organisation turnaround time.
- If necessary, escalate issues to relevant departments and follow up until the problem is resolved.
- Respond to donor inquiries related to donations, receipts, tax certificates, or sponsorship updates.
- Guide volunteers regarding registration, onboarding process, and assignments.
- Share program updates, impact stories, and event details with supporters when needed.
- Maintain updated records of support requests, follow-ups, and closures.
- Generate daily or weekly reports on call volumes, resolved issues, and feedback received.
- Assist in CSR for awareness drives, donation campaigns, or community programs.
- Call or message target audiences to share event details and encourage participation.

**Required Skills & Competencies**:

- Must be sensitive while interacting with people from vulnerable or underprivileged backgrounds.
- **Strong Communication Skills,** Fluency in Hindi and English required.
- Patience to understand complex or emotional situations.
- Ability to resolve concerns tactfully.
- **Organized and Detail-Oriented,** for accurate data recording and reporting.
- Time Management.

Educational Qualification:

- Preferred: Graduate in any stream.

Pay: ₹20,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Work Location: In person

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