
Blended Process
4 days ago
Blended Process
Job description
Qualifications and Skills
Customer Service (Mandatory skill)
Communication Skills (Mandatory skill)
Problem Solving (Mandatory skill)
Multitasking: Ability to handle multiple tasks efficiently and effectively
Attention to Detail: Meticulous in approach to ensure accuracy and precision in work
Adaptability: Capability to adjust to new processes and technology quickly
Time Management: Proficient in managing time and meeting deadlines
Teamwork: Collaborative mindset to work effectively within a team
Roles and Responsibilities
Handle incoming and outgoing customer interactions through voice and non-voice channels
Resolve customer queries and complaints efficiently and courteously
Maintain accurate records of customer interactions and transactions
Collaborate with team members to improve customer service methods and strategies
Stay updated with product knowledge and service offerings
Identify and escalate priority issues to appropriate channels for resolution
Prepare reports and summaries of customer interactions as required
Perform additional duties and responsibilities as assigned by the management
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,012.66 - ₹20,080.81 per month
Work Location: In person
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