Ticketing Agent

2 days ago


Kochi Kerala, India Shiloh Travels and Tours Pvt Ltd Full time

Job Posting: US Process Ticketing Consultant (Night Shift)

**Shiloh Travel & Tours Pvt Ltd** is looking for a **US Process Ticketing Consultant** to join our team. We're hiring for a **night shift** position with the option to work from **Remotely (WFH)**.

We need a proactive and detail-oriented individual to handle travel ticketing for our US clients. Your primary responsibility will be to manage ticketing queries, bookings, and cancellations using **Amadeus** and **RIYA/TBO Portal**. This role requires strong **customer service** skills and excellent **communication** to provide a seamless experience for our clients.

**Responsibilities**:

- Create, modify, and cancel airline tickets and other travel arrangements.
- Utilize **Amadeus GDS** and the **RIYA/TBO Portal** for all ticketing and reservation tasks.
- Resolve ticketing issues, schedule changes, and passenger queries promptly.
- Ensure all travel arrangements comply with company policies and airline regulations.
- Maintain accurate records of all transactions and customer interactions.

**Requirements**:

- Proven experience in a travel or tourism-related role, with hands-on experience in **ticketing**.
- Proficiency in **Amadeus GDS** is a must.
- Familiarity with the **RIYA/TBO Portal** is highly preferred.
- Exceptional **communication** and interpersonal skills.
- Ability to work independently and efficiently during the **night shift**.
- Strong problem-solving and organizational skills.

Pay: ₹18,000.00 - ₹28,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Work from home

Work Location: In person


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