Windows Engineer L1

4 days ago

Kochi, India CONNECTING 2 WORK Full time

Job Description Position: Windows Administrator – Level 1(Managed Services) Purpose of Role: To provide 2ndor 3rdlevel technical support to Brennan IT clients, engineers and staff; 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within established timelines. To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings. Key activities of the role include: Administration of Windows Server Assessments and Backup Monitoring Maintaining KMDB for client Execution of maintenance items out of hours (Patching) Out Of Hours server reboots & checks Best Practice Customer Env. Assessment Schedule Server Assessments and review of Event Log (for MS like CS) Print server management User and access management (password, user management, folder access, group policies, drive mapping, mail box management, delegation of rights) Vendor Management (hardware and Software vendors – HP ,Dell, MS, VM, Citrix and others) Endpoint Antivirus management and updates On premises backup alert management and monitoring Change management Mitigation for penetration testing Preparing reports Experience:2 to 6 yrs. of experiencein Windows Server Administration / System Administration / Wintel Administration / IT Technical Support role for international clients, preferably in MS IT provider / IT Companies. Key Competencies: Demonstrable Industry based technical aptitude (e.g. Microsoft, Citrix, HP) Industry based certifications Tertiary qualifications Advanced Industry based certifications ITIL Service Management Foundation accreditation Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, HP) Troubleshooting SCOM and SCCM agents Essential Skills: Windows Server 2012/2016, DNS, DHCP, Group Policy Active Directory 2008 and above Vmware / Virtualization (Hyper – V) MS Exchange,O365, FSMO Roles Desired Skills: Skills in the following technologies Experience in Intune Management MS Azure ServiceNow – Ticketing Tool Microsoft Intune Management Backup and Storage Platforms (ANY) MCSE or MCITP Windows Server 2012 or higher

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