Customer Service Representative

5 days ago


Noida Uttar Pradesh, India Hunt Mantra Full time

**Location - Noida**

**Salary - 4.5 LPA to 6 LPA**

Excellent Communication Skills

Technical Knowledge

Graduation is a must

**Minimum 6 months of Voice International Process Experience.**

JOB Description Customer Experience:
Excellent communication skills, verbal and written both

Minimum 6 months & above experience required in a Voice International Process

Must have good thought process

Should have knowledge of Computer Networking

Investigates and resolves concerns raised by the customer

Engages the resources appropriate for resolving issues.

Ensures that end to end resolution is provided to the customer by coordinating with different teams

Complete Issue resolution within prescribed timeframes.

Skills and Ability Should possess good verbal and written communication skills in English.

Should have good comprehensibility and understandability of what customers want.

Should have critical thought process and decision making capability with focus on accuracy.

Personal Attributes Should be flexible for all circumstances and be self-driven, motivated and persistent.

Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

Computer Proficiency Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of Telecom basics

Both side transportation will be provided as per company policy

Shift allowance will be applicable as per company policy

Split Week off and Holidays.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9637300029



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