Network - L1 @ Ph - Hpcl-1

2 days ago

Mumbai Maharashtra, India NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**
As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.

Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.

You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound.

Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.

**To thrive in this role, you need to have**:

- Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and ITIL processes.
- Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s.
- Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.
- Good understanding of using ITSM tools.
- Skill in planning activities and projects in advance and adapting to changing circumstances.
- A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey.
- Ability to communicate and work across different cultures and social groups.
- Proficiency in active listening techniques and refraining from interrupting.
- A positive outlook at work, even in pressurized environments.
- Willingness to work hard and put in longer hours when necessary.
- A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer**

**Third parties fraudulently posing as NTT DATA recruiters

  • Network - L1

    3 days ago

    Pune, Maharashtra, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Network L1-4

    2 days ago

    Mumbai, Maharashtra, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Network support L1, L2

    3 days ago

    Mumbai, Maharashtra, India ServQual Full time

    Company DescriptionServQual Security specializes in Cyber Security Discovery Workshops, Enterprise Security Transformations, and GRC automation through our AI-powered platform, SUSAN. SUSAN enables continuous GRC, automated risk assessments, and real-time control validation, with 90% of its features available for free. Powered by AWS and GenAI, ServQual...

  • Network Support L1, L2

    22 hours ago

    Mumbai, Maharashtra, India ServQual Full time

    Company Description Serv Qual Security specializes in Cyber Security Discovery Workshops, Enterprise Security Transformations, and GRC automation through our AI-powered platform, SUSAN.SUSAN enables continuous GRC, automated risk assessments, and real-time control validation, with 90% of its features available for free.Powered by AWS and Gen AI, Serv Qual...

  • Network support L1, L2

    13 hours ago

    Mumbai, Maharashtra, India ServQual Full time

    Company Description ServQual Security specializes in Cyber Security Discovery Workshops, Enterprise Security Transformations, and GRC automation through our AI-powered platform, SUSAN. SUSAN enables continuous GRC, automated risk assessments, and real-time control validation, with 90% of its features available for free. Powered by AWS and GenAI, ServQual...

  • Network Operations

    20 hours ago

    Mumbai, Maharashtra, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • L1 Desktop Support

    2 days ago

    Mumbai, Maharashtra, India TVS ELECTRONICS LIMITED Full time

    **Greetings from TVS Electronics!** **Role**: L1 Desktop Support **Location**: R. Kamani Marg, Ballard Estate, Mumbai **Experience**: Minimum 2 Years **Key Requirements**: - Proficient in installing **Windows 7 and 10** operating systems. - Hands-on experience with, **Lotus Notes/Outlook Client**, **antivirus**, and **patch management client...

  • Sec Ops

    3 days ago

    Mumbai, Maharashtra, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Network Security Administrator

    3 weeks ago

    Navi Mumbai, Maharashtra, India Softenger Full time

    Job DescriptionNetwork Security AdministratorJob Responsibilities:1. Monitoring of Security devices i.e. Check Point/ Palo Alto Firewall2. Changes of Firewall policy (Access to Sever, PORT Opening)3. Backup of all devices Daily/Weekly/monthly)4.L1: The role of Level 1 resource is to raise support tickets and Change Request Form (CRF) and implement the CRF...

  • Network Administrator L3

    19 hours ago

    Mumbai, India MNR Solutions Full time

    Job profile - Network Administrator L3 Experience - 1- 8+ Years Location - Mumbai Qualification - Any Graduation Notice Period: Looking for Immediate Joiners only. Key Skills- CISCO-Routers and Switches, ACI Fabric & Nexus 9K, Fortinet-SDWAN, NAC-Forscout, Load Balance-AVI, Checkpoint-VPN, Solar wind-Monitoring Tool. - CCNA certified Roles &...