Network - L1

2 days ago

Pune Maharashtra, India NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.

This role may also contribute to / support on project work as and when required.

**What you'll be doing**
- Basic level understanding of Network & Telecom
- Alert management through NMS solution
- Having basic understanding of the Network Devices
- (Routers /Switches/Exchanges)
- Configuring the Network equipment with minimum / basic configuration
- Hands & Feet support as per remote instructions
- Having Basic Understanding of Voice PBX, Dialer, Voice Recorder, CDR
- Ability to provide level 1 hands & feet support for all Network & Voice related issues
- Closure of assigned tickets
- Ticket closures within SLA
Interdomain Knowledge - to attend network and voice related L1 calls
- Monthly Inventory & Spare management reports
- Adherence to Backup management process
- Monthly upgradation of Network documentations
- Updating devices hardening daily checklist
- ITIL basic knowledge

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer

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