Executive - Customer Service

2 weeks ago

Lucknow Uttar Pradesh, India Kutchina Home Makers Private Limited Full time

Your expected **core competency** would be to:

- Wholly and totally responsible for receiving calls, entering in ERP, allotment and data entering the closed calls. Calls to customers and verify the quality service given by the Technician
- Monitor Complaints pendency both for Indoor and Outdoor. Ensure Turn Around Time (TAT), Revenue and AMC. Targets are achieved. all Free Service Calls for Warranty and AMCs are carried out
- To settle the disputes arising due to dissatisfaction amongst the Customers due to poor service and to help in settling of Consumer Forum Cases
- To report all Quality issues to Service In-Charge. check the Effectiveness of the Services being provided by the Service Centre’s
- Ensure all reports required from H.O. are correct and sent on time. Co-ordinate with Customer Care Manager for escalated customer grievances
- If Installation is done, all Installation Customer Details to be updated in the ERP. ensure all data is entered into ERP and is correctWhile your **additional competency** which would better your chances of selection:

- To ensure that the Service Charges for all our products are properly displayed at the Front Office
- Maintain proper record of the office expenses, reduce unnecessary expenditure
- To ensure all safety precautions are maintained in the work place
- To ensure that the Formats used by the service centers are as prescribed by Kutchina and all the Documents are coded as per ISO Standards
- Good Communicational Skills and interpersonal skills
- Well - Professionally Groomed
- Presentable skills with pleasing personality

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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