Security Professional

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

To manage and administer network security technologies for BT and its Global customers.

Customer facing role for security operational teams having hands-on experience on security product and support on IT Security based services to a specified group of external global/corporate customers encompassing Change and Incident Management, Customer services, enquiries, fault diagnosis/resolution and problem management.

Position is based out of Gurgaon 24x7 Global Security Operational Centre

**You'll have the following responsibilities**
- Form an integral part of 24*7 rota to provide security in-life support
- Be a Subject Matter Expert for technology & customer infrastructure network
- Triage, Review, and implement security specific changes in line with Customer security policies and change control processes.
- Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents
- Review code upgrade and test implement before rolling on to production
- Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information
- To provide reactive incident support via NGSD, attending customer troubleshooting calls, providing detailed analysis and fixing issues within contractual obligation and SLA
- Adhere to change and incident management process. Represent on CAB for complex technical issues
- Drive new product launches & technology training
- To ensure that all agreed communication, notification, updates are delivered in timely manner
- Mentoring and supporting collegues with knowledge sharing on issues, technology platform

**You'll have the following skills & experience**

**Mandatory**: Hands-on experience in operation and management of security infrastructure.
- Five to Eight years of experience on following products/technologies

a) Next Gen Palo Alto, Fortinet ,Firewalls on SDWAN, Cloud Security, IPS/IDS, ForeScout.
- Implementation and operation support experience on F5 LTM,GTM, ASM, AFM
- Identity and access managent knowledge on OKTA,CyberArk
- IPS policy management, signature fine tuning.
- Knowledge and working knowledge of proxy solutions like Zscaler, Symantec
- Knowledge of device health monitoring tools and systems
- Stakeholder management and ability to work under pressure
- Effective oral and written communication

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

**How to Apply**
- Experience of working in a global security operation environment, ticketing-tools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus
- CCSP//PCNSE/NSE4 preffered
- Professional Qualification such as B.E./B.Tech/MCA
- Diploma in a relevant field is Acceptable