Cyber Security Professional

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

To manage and administer security technologies for BT and its Global customers.

Provide SME technical support on Security Technologies like Fortinet Firewalls, Firepowers (IPS), Skybox, Stealthwatch. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. On-boarding of new product to operation team and taking contract ownership. Position is based out of Gurgaon‘s Global Security Operational Centre.

**You'll have the following responsibilities**
- Form an integral part of 24*7 rota to provide security in-life support
- Work on complex incidents, problems and changes within the Operational environment.
- Provide SME operational support while maintaining the SLA
- Be the technology SME for specialised product as per contract or business need
- Be the Contract SME obtaining full infrastructure, tools and process knowledge.
- Contribute to new Product launch and technical evaluation for managed security services
- New customer on-boarding and Acceptance into Service of new product for existing customers.
- Root cause analysis and providing Input to PIR as and when required
- Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
- Provide support to mitigate the Vulnerabilites.
- Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
- Provide leadership and training to technical support staff including mentoring of wider team to improve diagnostic skills and quality of incident management
- Design Validation
- Drive Problem Management issues end to end.
- Driving Major Upgrades of the multiple products.

**You'll have the following skills & experience**

**Mandatory**: Hands-on experience in operation and management of security infrastructure.

1. Minimum 4-7 years of experience on following products/technologies (Troubleshooting)

a) Fortinet Firewalls / Manager / Analyser

b) Firepowers

c) Skybox

d) Stealthwatch

e) Forescout (NAC)
- Operational support experience (Troubleshooting) on Fortinet Firewalls /Skybox/ Stealthwatch /Forescout / Firepowers proactive/reactive alerts and Incidents.
- Operational support experience to perform Changes on technologies Fortinet Firewalls / Skybox/ Firepowers/ Forescout and Stealthwatch.
- Daily Monitorning of Skybox task and troubleshoot of failure and warning task.
- Upgardes ISO & versions knowledge and experience on either of Fortinet Firewalls, Skybox Server ,Stealth Watch or Firepowers.
- Knowledge of Skybox and Stealthwatch collectors working and process.
- Knowledge of Forescout to establish security policies and explores use cases.
- Ability to provide Tier 3 support and manage complex and escalated tickets
- Ability to coordinate with vendor to resolve escalated and complex issue and changes.
- Stakeholder management and ability to work under pressure
- Effective oral and written communication
- As an Individual contributor, accountable for respective deliverables area.
- Form an integral part of a 24 hour on call support rota to provide 24x7 support to global customers.
- Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.

To share technical knowledge with in the team and participate in cross skilling activities.
- Experience of working in a global security operation environment, ticketing-tools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus
- SCTA, SCSC, NSE 4 &5, 300-710
- Professional Qualification such as B.E./B.Tech/MCA
- Diploma in a relevant field is Acceptable

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mis