British Telecom

Mobikwik

Gurgaon | 8~12y
- SecurityNetwork Security Professional
- You’ve got opportunities:
- Our team is customer focused and we can be working on single or multiple projects at the same time.
- We believe in ”Technical Excellence in Engineering” and we deliver world class solutions for our customers by recruiting and training the best to be part of our large multi-disciplined engineering practice.
- This is a role for Security department which is a very nice segment for us.
- We are working on Hybrid Model and we do have cab facility as well.

What you’ll do:

- Perform the Customer facing role for security operational teams having knowledge & experience on security product and support on IT Security based services to a specified group of external global/corporate customers
- Form an integral part of 24-7 rota to provide security in-life support
- Provide a high level of technical support to our customers
- Triage, Review, and implement standard security specific changes in line with Customer security policies and change control processes
- Own complex customer issues and see them through to resolution
- Take the initiative and advise our customers on how automation can enhance the stability and security of their solution
- Troubleshoot complex network environments and providing detailed analysis and fixing issues within contractual obligation and SLA
- Hold accountabilities for all operational and technical support within Security service operations
- Perform routine assignments using established procedures
- Ensure that all agreed communication, notification, updates are delivered in timely manner
- Knowledge of device health monitoring tools and systems
- Adhere to change and incident management process
- Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
- Collaborate and share knowledge with other Engineers and Administrators on the support floor

You’ll definitely:

- Be passionate about technology and has a desire to constantly expand technical knowledge
- Be detail-oriented in documenting information and able to own customer issues through resolution
- Be able to handle multiple tasks and prioritize work under pressure
- Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
- Possess excellent written and verbal communication skills in English

You might even:

- Have intermediate knowledge of NGFW, UTM, automation, networking concepts and devices
- Have mandatory experience on at least two of the listed multiple security vendors (e.g. Palo Alto, F5,Cisco,Cisco FTD and Checkpoint) and/or hold relevant certifications
- Have hands on experience on migrating the Firewalls from different vendor
- Minimum of 8+ years of total experience and relevant security experience of 4+ years
- Have knowledge of devices that operate at multiple levels of the OSI stack
- Have good knowledge of routing protocols, security concepts and public cloud platforms

What’s in it for you?
- Competitive salary and on-target bonus plan
- Training and development opportunities
- Career progression in BT Security and across BT with our internal development programme
- Annual leave as per the local country leave agreement

Why us?
- Security isn’t always the first thing that people think of with BT, but it is one of the fastest growing parts of our global organization. We protect our networks from more than 6,500 cyber-attacks each day, invest over - 40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture potential and shape your future - whatever your background or experience.
- Play your part. Make a difference. We are the Protectors.

About BT:

- We’ve always been an organization with purpose; we connect for good.
- You can trace this back to our beginning as pioneers of the world’s first telecommunications company.
- At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
- Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
- Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation, and competition we face are tougher than ever before.
- If you have the drive, optimism, and resilience to help propel us forward we’ll offer unrivalled personal development, a w