Security Professional

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There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

To manage and administer security technologies for BT and its Global customers.

Provide Lead technical/3rd line support on all, including complex security issues - liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team.

Position is based in Gurgaon 24x7 Global Security Operational Centre.

**You'll have the following responsibilities**

Support in life service Security solutions for BT’s global client.
- Work on complex incidents, problems and changes within the Operational environment.
- Manage, lead and prioritise a team of Security Analysts working in a operational environment, provide level 3 operational support and own achieving SLAs for agreed service metrics
- Provide leadership and training to technical support staff including mentoring of 2nd line support staff to improve diagnostic skills and encouraging them to achieve security product accreditation.
- Carry out Security Solutions Technical Consultancy in support of customer project work.
- Have the ability to maintain a lab environment for training, testing of new services and support of customers.
- Form an integral part of a 24 hour support rota to provide 24x7 support to the designated customers
- Produce scripts and supporting documentation to allow the 2nd line diagnostic team to undertake remote software downloads configuration changes and implementation of new customer projects.
- Attend meetings on behalf of the team and line manager.
- Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
- Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
- Produce and support Firewall polices and function configuration builds to allow implementation of customer projects

**You'll have the following skills & experience**

**Key Working Relationships**

**External**:
External customer base

Vendors - Checkpoint, ZScaler, Azure, AWS, Palo Alto, Skybox, Juniper SRX etc.

**Internal**:Other BT business units such as BT TSO, BT Global Services, BT Wholesale,

**Resources for which job holder is accountable**

**People: Opportunities exist to **work as standalone member of team or leading a small team.

**Budget**:No direct control of budget but working to Security Operations VSB allocated budget

**Professional/Technical Competencies**:
**Mandatory**:Hand-on experience in operation and management of security infrastructure.

1. Minimum five years of hands-on skills on Checkpoint, ZScaler, Azure, AWS, Palo Alto, Skybox, Juniper SRX etc.

2. Ability to provide Tier 3 support and manage complex and escalated tickets in production environment

3. Leadership skills to deliver quality service in individual role or manage a team of engineers to deliver service as per agreed SLAs

4. Ability to communicate (both written & oral) clearly with various internal stakeholders and customer

**Highly Desirable**:
1. Experience on working in a global support environment, experience of ticketing-tools and exposure to ITIL processes in context of service operations is a plus
- 2. Minimum professional level certification on one or multiple technologies listed above
3. Experience of providing support to international customers in live environment or working in Security Operation Centre (SOC) is an advantage
4. Technical Qualification such as B.E./B.Tech/MCA/ Engg Diploma in a relevant field is desirable.

**Note on Specific Requirements**:

a. Back-ground verification check for Employment History, Educational record, professional qualification, etc.
b. Consent letter for Personal Information
c. Declaration of outside business activities such as social work, part-time professions etc.

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

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