Customer Service Representative

4 days ago


Andheri Mumbai Maharashtra, India Paramount HR Full time

**Position: Airline Help Desk Staff**

Location: Andheri - Mumbai Office (Travel Division)

Working Days: 6 days a week

Shift Timing: Night shift (approx. 10:00 PM IST onwards)

**Key Responsibilities**:
Assist with bookings, flight status updates, and reservations

Resolve customer concerns empathetically and professionally

Provide accurate information on airline policies and travel guidelines

Collaborate with internal teams to ensure seamless support

Keep up-to-date with services, promotions, and route information

Assist passengers during flight delays and cancellations

Log interactions and manage queries via CRM systems

**Requirements**:
Bachelor’s degree

Experience in customer service (airline/travel industry preferred)

Strong communication and problem-solving skills

Ability to multitask in a high-pressure environment

Tech-savvy with CRM exposure

Willingness to work night shifts, weekends, and holidays

**Job Types**: Full-time, Permanent

Pay: ₹9,606.39 - ₹38,990.24 per month

Schedule:

- Night shift

Work Location: In person



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